topic Re: Voicemail alert constantly popping up in Mobile Services

Voicemail alert constantly popping up

dachley — Tue, 03 Sep 2024 15:15:22 GMT

Tried all the quick fixes but still constantly getting popups

Re: Voicemail alert constantly popping up

bristolian — Tue, 03 Sep 2024 15:54:27 GMT

What are the quick fixes you've tried so far? Is this a text message notification, or on-screen popup?

Do you have any new voicemails if you dial 222 or speed-dial 1?

Re: Voicemail alert constantly popping up

XRaySpeX — Tue, 03 Sep 2024 19:11:47 GMT

Get someone to leave you a VM, listen to it & then delete it. See if that clears it.

Re: Voicemail alert constantly popping up

dachley — Tue, 03 Sep 2024 19:19:08 GMT

Tried to clear cache, had a vm left me and waited till it finished then deleted as normal, etc . As soon as I delete the notification it comes back within minutes

Re: Voicemail alert constantly popping up

bristolian — Tue, 03 Sep 2024 19:22:34 GMT

Can you provide a screenshot of this notification?

Re: Voicemail alert constantly popping up

Ali_A — Wed, 04 Sep 2024 07:25:12 GMT

Thanks for joining us on Community @dachley

Your voicemail symbol is out of synchronisation with the network. To correct your voicemail notification you'll need to call Customer Care on 150 who will be able to reset the notification.

Ali

Re: Voicemail alert constantly popping up

Saffron96 — Mon, 31 Mar 2025 02:31:54 GMT

Ive done the quick fixes too. Only just received this when i connected phone to my samsung watch. Ive just paid "£2:00" i think on my bill, for a new sim. Hppefully this will stop it because ive had my sim for 10+ years. However, dont think i should have paid. If this doesnt stop it i will be dissapointed. Ive heard its a "glitch".

Re: Voicemail alert constantly popping up

Leanne_T — Mon, 31 Mar 2025 08:41:50 GMT

Morning @Saffron96

Thanks for coming to the community 🙂

Once you receive the new SIM card and register this to your number, please let us know if the voicemail alert stops for you.

If you would like to discuss the charge for the SIM card, please call us on 150 and the team will be happy to help.

Leanne.

Re: Voicemail alert constantly popping up

Jerrytko — Tue, 22 Apr 2025 12:03:06 GMT

I had same issue. Driving me mad

But solved after third call to technical support.

When on phone with technical support they could not solve so was put on hold and transferd to technical support level 2 and he did it.

Got a message my network settings were reset and all is good since then

Hope it helps