topic Re: Internet issues in Mobile Services

Internet issues

Adamjames2212 — Thu, 27 Mar 2025 00:10:13 GMT

I carn access Facebook tiktok or snapchat once I have came off WiFi iv tried closeing app restarting my phone deleting catches and still nothing been like it for 2 days now all get it error or Internet not connected what can I do or do I need to take it up with ee thanks

Re: Internet issues

Rach_H — Thu, 27 Mar 2025 08:46:37 GMT

Hi @Adamjames2212,

Welcome to the Community!

I can understand your concern at not being able to access Social Media, and I'd love to help you get this sorted. Can I just check if you were able to access this in the past, or if you have just joined us?

Rach

Re: Internet issues

bristolian — Thu, 27 Mar 2025 09:28:45 GMT

This is consistent with your Content Lock being set to either strict or moderate, rather than "off".

https://ee.co.uk/help/cyber-security/getting-started/switching-content-lock-on-or-off