topic Re: Service not working abroad in Mobile Services

Service not working abroad

SenamAhadzi2 — Sun, 27 Feb 2022 00:12:20 GMT

I have walked through the guide to set my phone up. I’ve set restarted, set my phone networks to search manually, but I can’t get any service. Not even Bars, I have no network. Very disappointed as 3 and Vodafone connect with ease

Re: Service not working abroad

SenamAhadzi2 — Sun, 27 Feb 2022 00:19:47 GMT

Hello I’m having this issue can you help

Re: Service not working abroad

XRaySpeX — Sun, 27 Feb 2022 00:27:13 GMT

@SenamAhadzi2 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Service not working abroad

SenamAhadzi2 — Sun, 27 Feb 2022 01:15:40 GMT

Hello, they are activated. I’m on a pay monthly. I’ve turned my phone on and off, activated roaming in settings but I still get no service. When I arrived I received a text to say I could use my data as normal but my service then disappeared and I have been unable to use since

Re: Service not working abroad

Christopher_G — Sun, 27 Feb 2022 08:52:23 GMT

Have you tried manually searching for a network on your phone, @SenamAhadzi2?

What kind of phone do you use?

Chris

Re: Service not working abroad

Greenone1 — Sat, 22 Mar 2025 18:35:46 GMT

iPhone 14

Re: Service not working abroad

Katie_B — Sun, 23 Mar 2025 08:08:20 GMT

Hello @Greenone1.

Thanks for coming here.

Are you pay as you go or pay monthly?

What country are you currently in?

When you arrived did you receive a welcome text?

Katie