topic Re: Dropped calls in Mobile Services

Dropped calls

a_ukboy — Sun, 16 Mar 2025 12:07:25 GMT

Hi, I seem to be getting a lot of dropped calls on EE at the moment, they either drop while connecting or just a couple of seconds into the call.. it happens in lots of places and also when home connected to WiFi calls! Anyone else have this issue? I have a work sim in my phone on 02 and don’t experience that when calling from 02, so know it’s not my phone! I have the iPhone 16 pro max

Re: Dropped calls

Schockwave — Sun, 16 Mar 2025 14:17:44 GMT

Hello @a_ukboy ,

Welcome to the community,

Are you using an ESim or a physical SIM card? Do you have wifi calling on? If so try switching that off and see if that makes a difference.

Re: Dropped calls

a_ukboy — Sun, 16 Mar 2025 14:19:11 GMT

I have an eSIM, yes WiFi calling is enabled.. it happens when I’m on WiFi calling and out using 4/5G

Re: Dropped calls

Schockwave — Sun, 16 Mar 2025 14:22:04 GMT

@a_ukboy , have you tried switching wifi calling off to see if that makes a difference?

Re: Dropped calls

bristolian — Sun, 16 Mar 2025 16:33:43 GMT

I have doubts that eSIM/pSIM would make any difference, and if using iOS then WiFi-calling is network-default as a matter of course.

Two things to check by means of elimination.. 1: Does good coverage show when calls drop? Or is this just a symptom of poor coverage? 2: Are you able to use mobile data when on calls? This is a good test of VoLTE cf 2G

Is this also a recent problem, or has it been an issue for a long period of time?