topic Re: in Mobile Services

Splurge123 — Thu, 13 Mar 2025 16:47:00 GMT

I have returned from abroad and I have been disconnected. What should i do to reconnect ?

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Splurge123 — Thu, 13 Mar 2025 16:48:12 GMT

I cannot send or receive texts

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Splurge123 — Thu, 13 Mar 2025 16:50:36 GMT

I am in the same situation. I think we have been disconnected from EE.

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Splurge123 — Thu, 13 Mar 2025 16:51:20 GMT

It does show a network connection.

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Splurge123 — Thu, 13 Mar 2025 16:53:12 GMT

My phone is a pay as you go.

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Splurge123 — Thu, 13 Mar 2025 16:55:43 GMT

My contract ended 7 months ago. I then went abroad. I have just returned to the UK and found that my EE number has been disconnected.

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Splurge123 — Thu, 13 Mar 2025 16:59:44 GMT

I assume that I would be a pay as you go, because my contract ended 6 months ago. I cannot receive or send messages.

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bristolian — Thu, 13 Mar 2025 17:07:54 GMT

It sounds like you gave cancellation notice on your pay-monthly contract, but potentially travelled abroad before that 30days notice had run its course. As a result, your new PAYG line has never been activated and thus has now been hibernated due to lack of chargeable usage in over 179 days,

If so, you have a ~90day grace period from when hibernation occurred, to contact EE-CS and request reactivation before 273 days elapse. Once you pass that period, your number & credit is permanently lost.

EE-CS are on 07953 966150 from any working phone.