topic Re: Re: EE Blacklisted my iphone by mistake in Mobile Services

Re: EE Blacklisted my iphone by mistake

rahul6561 — Wed, 19 Feb 2025 12:01:38 GMT

Have you managed to solve the problem? The same thing happened to me when EE accidentally blacklisted my phone. Upon calling them, they acknowledged that it must be by mistake and said they have removed it from the blacklist but the phone still does not work with EE or any other SIM.

Re: Re: EE Blacklisted my iphone by mistake

rahul6561 — Wed, 19 Feb 2025 12:20:29 GMT

Re: Re: EE Blacklisted my iphone by mistake

Katie_B — Wed, 19 Feb 2025 12:30:10 GMT

Hello @rahul6561.

Welcome to the community.

When did our customer care team remove this from the blacklist?

Katie

Re: Re: EE Blacklisted my iphone by mistake

rahul6561 — Wed, 19 Feb 2025 15:08:30 GMT

Hi @Katie_B

It was done this morning. (19th Feb, 2025)

Re: Re: EE Blacklisted my iphone by mistake

Alex_H — Wed, 19 Feb 2025 15:30:57 GMT

@rahul6561 Thanks for confirming, it can take 24 hours for the bar to be lifted so it may just still be in progress at the moment. Periodically restart it throughout the day and the bar should have lifted by the end of the 24 hours.

Alex

Re: Re: EE Blacklisted my iphone by mistake

Schockwave — Wed, 19 Feb 2025 15:32:39 GMT

@rahul6561 , it may take until this evening to remove the blacklist, I would try and also reboot your phone to see if it is now working, otherwise I would suggest speaking to customer service again.

Re: Re: EE Blacklisted my iphone by mistake

rahul6561 — Fri, 21 Feb 2025 11:22:25 GMT

Thank you All,

To update - My phone has been removed from the blacklist. It's working again with EE and other network providers.
I hope EE does not backlist it again by mistake.

Re: Re: EE Blacklisted my iphone by mistake

Leanne_T — Fri, 21 Feb 2025 13:24:05 GMT

Hi @rahul6561

Thank you for coming back and letting us know this now sorted for you.

Leanne 🙂