topic Re: Not Able To Make Phone Calls in Mobile Services

Not Able To Make Phone Calls

burcindeniz — Tue, 11 Feb 2025 17:36:01 GMT

Hi,

I'm not able to make phone calls. There is a message saying "You reached your credit limit, your services are restricted."

I pay monthly bills and I just double checked, I don't have any unpaid bills. Can there be a technical issue?

Thanks,

Deniz

Re: Not Able To Make Phone Calls

bristolian — Tue, 11 Feb 2025 18:18:47 GMT

Does this affect all calls to all numbers? This could potentially be explained if you were trying to call a non-standard (084, 087, 09) prefix number and have a spend cap active.

Verify by calling an 01, 02, 03, mobile or 080 prefixed number.

Re: Not Able To Make Phone Calls

Ali_A — Wed, 12 Feb 2025 08:13:54 GMT

Thanks for joining us on Community @burcindeniz

The easiest way to manage your Spend cap is by texting text SPEND CAP to 150

All details and other ways to manage can be found on out EE Support page at How do I set up and manage Spend Cap

Ali