topic What's app in Mobile Services

What's app

meonmyputer — Tue, 11 Feb 2025 16:56:17 GMT

I have a new pixel xl and am trying to add what's app? Every code I get sent doesn't arrive and if I try to get a phone call it says it can't connect to my number. Anyone got any idea why? Would be eternally grateful

Re: What's app

Ali_A — Wed, 12 Feb 2025 08:26:46 GMT

Hi @meonmyputer

Welcome to the Community.

Have you recently transferred your number over to EE?

You may need to call Customer Service so the team can check if the messages are routing correctly through to your phone.

Ali

Re: What's app

bristolian — Wed, 12 Feb 2025 09:01:43 GMT

Try using WhatsApp business to complete the verification process, then revert to standard WA. Can you receive the verification codes then?

Can you receive other automated text messages from other senders? How about person-to-person texts?

Re: What's app

meonmyputer — Wed, 12 Feb 2025 09:05:58 GMT

Thank you sorted now 😊

Re: What's app

bristolian — Wed, 12 Feb 2025 09:06:49 GMT

@meonmyputer wrote:

Thank you sorted now 😊

For the benefit of other posters who may come on this forum seeking help with a similar problem.... what was the fix?

Re: What's app

meonmyputer — Fri, 21 Feb 2025 21:34:43 GMT

There was a fault on the sim (RCS)

Sent using https://www.zoho.com/mail/

Re: What's app

Leanne_T — Sat, 22 Feb 2025 08:58:22 GMT

Thanks for coming back and letting us know what was causing this for you @meonmyputer

Have a great weekend 🙂

Leanne.