topic Re: EE Blocked Siteground Websites in Mobile Services

EE Blocked Siteground Websites

Babakbyatt — Sun, 02 Feb 2025 20:43:13 GMT

I have 298 websites hosted on SiteGround. Any client using EE Mobile cannot access their website. SiteGround support said because the SiteGround support team is in Bulgaria, they cannot identify the issue with EE because they do not have access to EE mobile phone. This is ridiculous, I will take legal action for damaging my business.

Re: EE Blocked Siteground Websites

Andrew-Matlock — Fri, 31 Jan 2025 20:55:49 GMT

I cant visit a range of my websites either on my phone or using my SIM router. They were fine yesterday.

Re: EE Blocked Siteground Websites

Peter_W — Sat, 01 Feb 2025 09:21:02 GMT

Hi @Andrew-Matlock, welcome back to the Community!

Is it just certain websites that are affected here, or are you unable to get online full stop at the moment?

If it's the former, which websites have you noticed this happening with?
Peter

Re: EE Blocked Siteground Websites

Andrew-Matlock — Sat, 01 Feb 2025 10:46:43 GMT

It was numerous websites hosted by Siteground - removing parental controls twice sorted that - even though none of the sites have adult content.

Currently https://veteranaware.nhs.uk/ gives the "ERR_ADDRESS_UNREACHABLE" and no DNS changes or cache clears sort it.

IT works fine on my EE phone and other network just not through my unlocked Huawei B628-265 router

Re: EE Blocked Siteground Websites

Peter_W — Sat, 01 Feb 2025 11:10:42 GMT

Thanks @Andrew-Matlock, I'm glad to hear that the parental controls change managed to get this sorted out.

I've had a test of the Veteran Aware page on both my EE mobile data and BT Broadband, and this seems to be working without any issues for me.

Not that I imagine this page is being blocked by the content lock, but are your parental controls disabled on the router too?

Peter

Re: EE Blocked Siteground Websites

Andrew-Matlock — Sat, 01 Feb 2025 12:04:01 GMT

No settings have been changed on the router - we previously used a Smarty SIM.
The website in question has never been an issue.

The other sites we couldn't see had a different message prior to changing the Parental settings.

Chers

Andrew

Re: EE Blocked Siteground Websites

Peter_W — Sat, 01 Feb 2025 12:20:06 GMT

Thanks @Andrew-Matlock, is the SIM you're using here on EE, and is it pay monthly or pay as you go?

It's worth giving this a try in a different device if you can, just so we can determine if it's linked with the SIM or the router itself.

Peter

Re: EE Blocked Siteground Websites

enkelt — Sat, 01 Feb 2025 16:41:36 GMT

Hi, I have the same problem. I couldn't visit my site hosted by Siteground starting last night. The error shows DNS_PROBE_POSSIBLE and on Safari it shows that server is down. I have made sure there's no parental control. I use EE5G smart router.

Re: EE Blocked Siteground Websites

VictoriaJack84 — Sat, 01 Feb 2025 17:25:11 GMT

Hi Peter!

I am having the same issue - my websites and email are hosted with Siteground and I can't access the website nor is my email syncing anymore?

My parental controls say 18+ regardless?

Thanks,

Victoria

Re: EE Blocked Siteground Websites

Andrew-Matlock — Sat, 01 Feb 2025 17:47:23 GMT

My siteground email wouldn't sync either.
I had to change parental settings a couple of times to adult.

I spoke with the very helpful siteground support and they could find no issues at their end.

We also couldn't use our Hisense smart TV.
We eventually got around visiting the online TV via an Amazon firestick.
Netflix wouldn;'t work at all after the switch to an EE SIM - neither through the smart TV or firestick.

Re: EE Blocked Siteground Websites

Andrew-Matlock — Sat, 01 Feb 2025 17:51:17 GMT

I've spent hours on this already!
The router works fine with other SIMs that aren't EE.
Changing DNS to Google or Cloudflare resulted in no internet connectivity.

Interestingly when using the EE SIM it read 5G with faster speed test download speeds that the SMARTY SIM on 4G but was actually slower loading websites with some images often not loading it all.

Re: EE Blocked Siteground Websites

Andrew-Matlock — Sat, 01 Feb 2025 17:53:09 GMT

Numerous hosted on Siteground and Netflix.
I've given up and put the supposedly SMARTY SIM back in.

Anyone had experience of using an 02 SIM in a Huawei B628-265 as it appears they now have 5G in my area.

Re: EE Blocked Siteground Websites

morthanveld — Sat, 01 Feb 2025 22:37:31 GMT

I'm having the same problem, specifically with sites hosted on Siteground. Changing the parental controls did not help. However changing my DNS server to Google (8.8.8.8, 8.8.4.4) has fixed it. The problem is that from a customers' perspective all they see is inaccessible websites! Siteground tech support are looking into it but they are fairly sure it's an issue with EE DNS servers, as am I.

Re: EE Blocked Siteground Websites

enkelt — Sun, 02 Feb 2025 01:53:32 GMT

I am exactly the same. I changed to 8.8.8.8, and it worked. But cannot work with mobile that is EE. Siteground also suggested that it was an EE issue.

Re: EE Blocked Siteground Websites

JohnMaz — Sun, 02 Feb 2025 08:18:36 GMT

I also have the same issue with our club website, which is using siteground.

Just to confirm the DNS hosting is the also hosted at siteground, and it's the DNS hosting that's the problem, as opposed to the website hosting. The problem is it will not resolve the DNS A record for dartmoorgliding.co.uk when using the EE DNS servers. So either the EE DNS servers don't hold the record for some reason, or EE is doing some kind of DNS filtering.

in all cases I have checked the Parental controls and they are off. We can prove this because I can test by accessing a well know adult site.

We have tested using 5 different EE SIM cards.

1. Our club uses a 5GEE Router 2021, and that fails. If I set a hosts file entry into the club laptop then the website works fine.

2. My iPad works fine x I even tried changing to U13 parental controls, and back to 18+, and still no change.

in any case that's an unacceptable fix as our website needs to be visible to anyone as it's used for new members to book trial flights etc. It's got to be visible whatever there settings as it's not got any harmful content. We have a solo pilot that's only 14, and they can start learning when they are 13 if they are tall enough.

3. My iPhone fails - if I connect to my house WiFi it works, as soon as I disconnect and refresh the website it fails to find it.

.4. Two other peoples EE SIM cards fail to work, despite being changed to 18+

For anyone else testing this, can you please check that your DNS settings are visible in siteground.

Click domains tab, then select domain, then choose settings. On the club laptop using chrome, I was unable to see any records. I'm wondering if that's because of this issue as well?

Re: EE Blocked Siteground Websites

JohnMaz — Sun, 02 Feb 2025 08:29:25 GMT

See my longer post above. I think the issue is with EE, but I'm not sure siteground have got the correct answer from EE yet. It's certainly not returning the DNS lookup. If you ping dartmoorgliding.co.uk, it gives no reply at all, on SIM cards where the site fails. If you bypass EE DNS by adding the google DNS servers into your device network settings it works fine, as resolves the IP address and we get replies as expected. The 5GEE Router 2021 does not allows us to use alternative DNS servers, but if we add a hosts file entry in the windows laptop, the website works fine. So this confirms it's not blocking the website, but applying DNS filtering, or simply not having any knowledge of the DNS A record.

I am wondering if anyone else has a siteground website but with their DNS hosting held elsewhere, say in 123-reg or fasthosts etc. i.e. is it a problem, or specific to sitegrounds DNS servers? If it works, the website it could be an issue with site grounds DNS server, or some routing issue within EE causing the same effect.

Re: EE Blocked Siteground Websites

morthanveld — Sun, 02 Feb 2025 08:51:41 GMT

Yes the issue is definitely with EE's DNS resolution.

If I put the domain name into DNSchecker.org it resolves fine, worldwide. If I turn WiFi off on my mobile phone (on a Giffgaff/O2 SIM) it works fine. If I change the network adapter on my laptop to use Google for DNS rather than whatever the default EE one is, it works fine.

If I use the default EE DNS server, ping fails, traceroute fails, site unreachable. I couldn't get hold of anyone to report it last night but I'm going to try again today.

Re: EE Blocked Siteground Websites

JohnMaz — Sun, 02 Feb 2025 09:06:50 GMT

Similarly I can see your website on my iPad, but not on my iPhone. See my longer post above as https://dartmoorgliding.co.uk the same for me. It will not resolve the IP address. If you bypass EE DNS, then it works fine. I think this is some other fault, as I have 18+ set on both these SIMs.

Checking your website, and DNS A record, I think that your DNS hosting are using an NHS DNS server, so it's affecting DNS lookups that reference siteground IP addreses, which for me, rules out it being sitegrounds DNS servers.

Re: EE Blocked Siteground Websites

JohnMaz — Sun, 02 Feb 2025 09:11:54 GMT

Feel free to also give our website: dartmoorgliding.co.uk as another example.

Autoritive NSs are Siteground and web hosting also on siteground.

A record, or ping should give

dartmoorgliding.co.uk --> 35.214.64.41

Re: EE Blocked Siteground Websites

Andrew-Matlock — Sun, 02 Feb 2025 09:40:37 GMT

I tried numerous DNS servers - Google, Cloudflare etc - none worked.

That is also the fix for one device - I have lots.

Is this a new issue - as there was nothing posted about it previously?
Has EE made some changes?