topic Re: Is there an online live chat available? in Mobile Services

Is there an online live chat available?

Scoose — Mon, 30 Sep 2024 16:51:54 GMT

I just called EE and was on hold for 30 minutes. The guy said he was going to check what kind of deal he could sort out for me because I have seen competitive deals offered with other companies and I wanted to compare. He made me wait for another few minutes then hung up on me and didn't call me back - which makes me think it was likely intentional because why would he not call and ask why we got disconnected?

Is there any kind of online live chat feature? Because I don't want to be sitting here on my phone on hold for hours. I don't understand why is there no call back service that remembers your position in the queue so you can just hang up and wait for a call. Isn't this supposed to be a company worth £12.5 billion? How can you not have these basic features?

Re: Is there an online live chat available?

XRaySpeX — Mon, 30 Sep 2024 17:14:23 GMT

@Scoose : If you are on contract, Live Chat will be found under the Help section of the MyEE app.

Re: Is there an online live chat available?

Gochix2021 — Tue, 01 Oct 2024 09:12:32 GMT

I have a broadband contract only, would i be eligible for live chat option? I have reinstalled app, but still only option is call us.

Re: Is there an online live chat available?

Linzi_H — Tue, 01 Oct 2024 10:17:17 GMT

Hi @Gochix2021

For any help with home broadband, you'd need to call us directly, please.

Linzi 😊

Re: Is there an online live chat available?

Cristina11 — Mon, 03 Feb 2025 04:03:53 GMT

Hellow

Re: Is there an online live chat available?

Chris_S — Mon, 03 Feb 2025 08:14:37 GMT

Hi @Cristina11 Are you trying to access our live chat option?

Chris S