topic Re: Voicemail Dropping in Mobile Services

Voicemail Dropping

Juebeb — Sat, 01 Feb 2025 11:26:03 GMT

When I access my voicemail it says I have 2 messages.....starts playing the first one then just cuts off.....never gets to save replay or delete?

Re: Voicemail Dropping

bristolian — Sat, 01 Feb 2025 11:26:40 GMT

You've posted with a subject line of "voicemail dropping" but not put any explanation in the body of your message.

Do you have a question about your EE voicemail service?

Re: Voicemail Dropping

Juebeb — Sat, 01 Feb 2025 11:29:01 GMT

I've just updated the post.....

When I access my voicemail it says I have 2 messages.....starts playing the first one then just drops the call and never gets to the end or options to save replay or delete?

Re: Voicemail Dropping

Peter_W — Sat, 01 Feb 2025 14:11:18 GMT

Hey there @Juebeb, welcome to the EE Community 😊

Do you notice an issue with calls dropping when calling other numbers, or just voicemail?

Is it at the same point in the message this cuts out too, or can it vary?
Peter

Re: Voicemail Dropping

Juebeb — Sat, 01 Feb 2025 14:26:18 GMT

Hi
I've just tested and it's dropping all calls after around 15 seconds?

Re: Voicemail Dropping

Peter_W — Sat, 01 Feb 2025 14:29:37 GMT

Thanks @Juebeb, so is that all calls regardless of number, or just voicemail?
Peter

Re: Voicemail Dropping

Juebeb — Sat, 01 Feb 2025 14:32:18 GMT

All calls.....I've tried calling other mobiles & landline......same thing
happens

Re: Voicemail Dropping

Peter_W — Sat, 01 Feb 2025 14:41:47 GMT

@Juebeb Thanks for confirming that, it's worth having a check over our network status checker so we can rule out if this is linked with anything going on in the area.

What model of phone are you using right now too, and have you been able to call from this without issue in the past?
Peter

Re: Voicemail Dropping

Juebeb — Sat, 01 Feb 2025 14:57:18 GMT

Not sure what this means tbh?
I've got a Samsung A20e....never had any issues until last night.....

Re: Voicemail Dropping

Schockwave — Sat, 01 Feb 2025 15:22:55 GMT

@Juebeb have you clicked on the link @Peter_W wrote further above to check that there is nothing untoward linked to your area?

Re: Voicemail Dropping

Juebeb — Sat, 01 Feb 2025 15:27:18 GMT

It shows this....

Re: Voicemail Dropping

Schockwave — Sat, 01 Feb 2025 15:29:04 GMT

@Juebeb , it shows what? There is nothing there I can see.