topic Re: Phone not ringing, just get text notification of voicemail in Mobile Services

Phone not ringing, just get text notification of voicemail

daz_j — Wed, 24 Jan 2024 17:41:55 GMT

Hi since being forced to join EE from Plusnet about a month ago I'm having issues receiving calls - most of the time (though not always) the handset doesn't ring, it goes straight to voicemail and I just get a text notification of the missed call. The calls don't even get added to the 'Recents' list. I've checked every setting that I know of, hoping someone can advise please? Regards, Daz.

Re: Phone not ringing, just get text notification of voicemail

bristolian — Wed, 24 Jan 2024 18:18:48 GMT

The usual cause for this is an unconditional divert being set, or your phone being in "do not disturb mode". This assumes you have no issues making outgoing calls.

Re: Phone not ringing, just get text notification of voicemail

daz_j — Wed, 24 Jan 2024 19:09:13 GMT

Thank you for your help - I'm not familiar with unconditional divert, is it same as call forwarding? I've double checked call forwarding and do not disturb and they're both off (I never use them anyway). Outgoing calls are working as normal.

Re: Phone not ringing, just get text notification of voicemail

daz_j — Sat, 27 Jan 2024 17:45:39 GMT

No solution yet, can anybody help please? I'm missing important calls as my dad isn't well.

Re: Phone not ringing, just get text notification of voicemail

bristolian — Sat, 27 Jan 2024 19:16:10 GMT

If you have restarted your phone, eliminated DND & call diverts, and problems are still persisting, you should report this to EE CS on 150.

They can raise any investigations that may be necessary.

Re: Phone not ringing, just get text notification of voicemail

Garymckl — Mon, 27 Jan 2025 12:14:48 GMT

I am having a similar problem. My EE landline rings for 3 rings then goes to voicemail. How can I change this. We are missing lots of calls

Re: Phone not ringing, just get text notification of voicemail

Peter_W — Mon, 27 Jan 2025 14:20:45 GMT

Hey there @Garymckl, welcome to the EE Community!

So I can be sure we best advise you here, is it a traditional copper landline connection you use, or have you moved over to Digital Voice?

You can usually tell by whether your phone is connected to a traditional phone socket / filter on the wall, or if it's connected to the Green port on the back of your Hub, or paired to the Hub wirelessly.

Peter

Re: Phone not ringing, just get text notification of voicemail

Garymckl — Tue, 28 Jan 2025 19:38:08 GMT

It's digital voice. We just changed over. It now goes to voicemail after like 3 rings.

I need this extended or even to ring indefinitely as we don't use voicemail

Re: Phone not ringing, just get text notification of voicemail

Alex_H — Wed, 29 Jan 2025 08:57:02 GMT

@Garymckl Try calling your voicemail by pressing the voicemail/cassette button on your phone or calling 1571 and press option 4 from the Voicemail menu. This should allow you to change the settings for the number of rings before a call is diverted to voicemail.

Alex

Re: Phone not ringing, just get text notification of voicemail

Laura409 — Sun, 01 Feb 2026 21:05:38 GMT

I’m having the same issue, phone isn’t ringing I just get a text saying I had a missed call. Phone is not on DND.

Re: Phone not ringing, just get text notification of voicemail

bristolian — Sun, 01 Feb 2026 22:01:51 GMT

@Laura409 wrote:
I’m having the same issue

In which case you should follow the same advice posted above.

If you have restarted your phone, eliminated DND & call diverts, and problems are still persisting, you should report this to EE CS on 150. They can raise any investigations that may be necessary.