topic Re: I’m being left messages but non recorded in Mobile Services

I’m being left messages but non recorded

JMP14 — Tue, 21 Jan 2025 21:34:07 GMT

Re: I’m being left messages but non recorded

Schockwave — Tue, 21 Jan 2025 22:39:26 GMT

Welcome to the community,

Do you have voicemail set up or is it turned off? You would need to have this set up, or the person who has rung you has not left a voice message, or do you mean that you have no messages in instant messages being left?

Re: I’m being left messages but non recorded

JMP14 — Tue, 21 Jan 2025 23:17:20 GMT

Sometimes No instant messages being recorded

Re: I’m being left messages but non recorded

Leanne_T — Wed, 22 Jan 2025 09:03:29 GMT

Hi @JMP14

Thanks for coming to the community.

Could I just check for my understanding and to help you with the messages, what messages are not being recorded, is this voicemail messages or a messaging app that you are using?

What device are you using?

Leanne 🙂

Re: I’m being left messages but non recorded

XRaySpeX — Wed, 22 Jan 2025 12:21:16 GMT

How'd you know you are being left VMs? Is it just a notification saying there are some but when you go to look there aren't any?

If so, Get someone to leave you a VM, listen to it & then delete it. See if that clears it.

Re: I’m being left messages but non recorded

Plymouthbloke1 — Wed, 22 Jan 2025 15:40:38 GMT

Sounds like the “Live Voicemail” on iPhones new iOS 18 software… just go to settings -> phone and turn off Live Voicemail.

Re: I’m being left messages but non recorded

JMP14 — Wed, 22 Jan 2025 22:08:31 GMT

My mobile phone, message from who phoned me.
June

Re: I’m being left messages but non recorded

Lesley_W — Thu, 23 Jan 2025 10:31:35 GMT

What kind of mobile phone are you using @JMP14 ?

Lesley

Re: I’m being left messages but non recorded

JMP14 — Thu, 23 Jan 2025 15:40:55 GMT

Apple 13

Re: I’m being left messages but non recorded

Lesley_W — Thu, 23 Jan 2025 16:01:40 GMT

Thanks for confirming that @JMP14

Have you has a look at the setting @Plymouthbloke1 mentioned above? It sounds like it could be the cause.

Lesley

Re: I’m being left messages but non recorded

T144 — Mon, 31 Mar 2025 20:20:21 GMT

Hi Leanne. Can you help me? People are leaving voice messages on my mobile but they are not being recorded. I am just receiving a typed version of the message which is often inaccurate. My voicemail is turned on

many thanks

Re: I’m being left messages but non recorded

Alex_H — Tue, 01 Apr 2025 07:25:38 GMT

Hi @T144,

Welcome to the EE Community

What type of phone is it you are using? Is it an iPhone? Have you checked for the Live voicemail setting mentioned as this will show a transcription of your voicemail message.

That is in Settings> Phone> Live Voicemail

Alex