topic Re: Message not sent: service not activated on network in Mobile Services

Message not sent: service not activated on network

Laurence69 — Mon, 13 Jan 2025 00:03:48 GMT

Can't send MMS

Re: Message not sent: service not activated on network

Leanne_T — Mon, 13 Jan 2025 09:59:26 GMT

Hi there @Laurence69

Thanks for coming to the community 🙂

Do you have a pay as you go or pay monthly account?

What device are you using?

Speak soon.

Leanne.

Re: Message not sent: service not activated on network

MM138 — Thu, 16 Jan 2025 10:43:49 GMT

Hi there

I used to be able to send SMS via text now unable to.

Samsung galaxy friends edition

Pay as you go monthly.

Any help appreciated , thanks, Margaret

Re: Message not sent: service not activated on network

Michael_D — Thu, 16 Jan 2025 12:51:40 GMT

Hi @MM138

Thanks for coming to the community.

What is happening when you try to send a text? Do you see any kind of error message or symbol?

Is it impacting all messages you try to send?

Are you trying to send texts to other UK mobiles or an international number?

Michael

Re: Message not sent: service not activated on network

MM138 — Thu, 16 Jan 2025 14:08:52 GMT

Hi I am trying to send to other UK mobiles. The error message is MMS not supported by Network.

Thanks, Margaret

Sent from Outlook for Android<>

Re: Message not sent: service not activated on network

Michael_D — Thu, 16 Jan 2025 14:16:05 GMT

Thanks @MM138

Do you have a credit balance on the SIM? If it is trying to send a MMS, it would charge cost 40p per message.

Michael

Re: Message not sent: service not activated on network

MM138 — Thu, 16 Jan 2025 23:15:52 GMT

Just the free texts and phone time and Internet I get with my package. I will try adding credit and see if this works. Many thanks, Margaret (I think there is 3 pence in it just now.)

Sent from Outlook for Android<>

Re: Message not sent: service not activated on network

Leanne_T — Fri, 17 Jan 2025 09:24:25 GMT

Morning @MM138

If you could add credit and try sending the message us again that would be great,.

Let us know if this works for you.

Leanne 🙂

Re: Message not sent: service not activated on network

MM138 — Fri, 17 Jan 2025 12:59:08 GMT

Hello

It worked when I added credit to my phone, over and above my usual package payment. Thank you, Margaret

Sent from Outlook for Android<>

Re: Message not sent: service not activated on network

Leanne_T — Fri, 17 Jan 2025 13:37:21 GMT

Thanks for coming back and letting us know @MM138

Glad this is working for you now you have credit to send the picture messages 🙂

Leanne.