topic Re: Not receiving OTP in Mobile Services

Not receiving OTP

CraigL3 — Thu, 16 Jan 2025 18:39:19 GMT

Hi all,

I have recently switched to EE from another network whilst keeping my number and other details intact. However when trying to login to online banking, my phone is not receiving a one time password. My number works fine for friends and family but not for my bank. Has anyone had a similar problem or know the solution? Thank you.

Re: Not receiving OTP

bristolian — Thu, 16 Jan 2025 19:00:01 GMT

When exactly is "recently" that you ported-in?

Is it just one specific organisation that you can't receive automated SMS from? Or are all automated texts affected?

You may need to report the problem to EE-CS, but checking these basics will be a good start.

Re: Not receiving OTP

Northerner — Thu, 16 Jan 2025 20:23:28 GMT

Hi @CraigL3

You need to ask EE to refresh your line.

This happens with number transfers but it normally sorts itself out after a few handset restarts.

Thanks