topic Services banned abroad - can't contact EE in Mobile Services

Services banned abroad - can't contact EE

Harrison12324 — Tue, 07 Jan 2025 09:21:14 GMT

I'm in Porto, my phone just stopped allowing calls and 4G services. I've checked my roaming settings (all good) and this only happened 4 days in to my holiday.

EE are so useless that I can't get in touch any other way than calling - or writing a letter? No chat room, no email.

Please help, no idea what to do and I need my phone

Thanks!

Re: Services banned abroad - can't contact EE

Christopher_G — Tue, 07 Jan 2025 09:41:55 GMT

Hi @Harrison12324

Welcome to the community.

Are you on contract or pay as you go? Have you tried manually connecting to a different Portuguese network operator?

Chris

Re: Services banned abroad - can't contact EE

Harrison12324 — Tue, 07 Jan 2025 13:22:54 GMT

I think I know the issue

I believe Ive missed a payment, but I can't check on the EE site because my billing info won't load? Guessing its because im on a wifi network that's in a different country.

How can I contact EE to take a payment to return my services in full? I can't call or text

Re: Services banned abroad - can't contact EE

Chris_B — Tue, 07 Jan 2025 13:27:36 GMT

@Harrison12324 You can make a payment via THIS

Re: Services banned abroad - can't contact EE

Harrison12324 — Tue, 07 Jan 2025 13:38:07 GMT

this payment has been made thanks, when can I expect services to return?

Re: Services banned abroad - can't contact EE

Katie_B — Tue, 07 Jan 2025 13:54:42 GMT

Hi @Harrison12324.

Services should resume within 24 hours.

Please try restarting your device.

Katie

Re: Services banned abroad - can't contact EE

GaryDarley — Tue, 06 May 2025 08:36:00 GMT

Hello, I have this problem now. Did you find a way to contact them? 🤔

Re: Services banned abroad - can't contact EE

Katie_B — Tue, 06 May 2025 08:45:09 GMT

Good morning @GaryDarley.

Thanks for coming here.

Where abouts currently are you?

Has your services been working OK and now suddenly stopped?

Do you have a Spend Cap?

Speak soon,

Katie