topic Re: Re: Can't contact EE by phone in Mobile Services

Re: Can't contact EE by phone

Coltaldemoman — Fri, 28 Jun 2024 11:22:59 GMT

Hi ,I've also been trying for 2 days to get ee customer service and keep getting cut off, maybe its time to change network suppliers.

Re: Re: Can't contact EE by phone

Northerner — Fri, 28 Jun 2024 11:38:37 GMT

Hi @Coltaldemoman

What time are you calling.

Thanks

Re: Re: Can't contact EE by phone

Wellsy1963 — Tue, 05 Nov 2024 20:06:03 GMT

Hi what number can I speak to someone

Re: Re: Can't contact EE by phone

Alex_H — Wed, 06 Nov 2024 09:23:50 GMT

Hello @Wellsy1963,

If you are an EE Mobile customer you can call us on 150 from your EE mobile, or you can call us on 07953 966 150 from any phone. What is it you are needing help with as we may be able to advise here on community?

Alex

Re: Re: Can't contact EE by phone

EllaGabriela — Tue, 24 Dec 2024 22:34:15 GMT

Hi my dim is blocked

Re: Re: Can't contact EE by phone

EllaGabriela — Tue, 24 Dec 2024 22:34:37 GMT

My sim is blocked

Re: Re: Can't contact EE by phone

Chris_S — Wed, 25 Dec 2024 11:15:09 GMT

Hi @EllaGabriela Could you tell me a bit more about what kind of block you have on your sim please?

Chris S

Re: Re: Can't contact EE by phone

Israt1 — Mon, 30 Dec 2024 16:02:52 GMT

I need to talk someone.

Re: Re: Can't contact EE by phone

Debbie_G — Mon, 30 Dec 2024 18:26:43 GMT

Hi @Israt1.

Welcome to the community.

You can find our contact information at ee.co.uk/contact-ee.

Is there something we might be able to help you with here in the community?

Debbie 🙂

Re: Re: Can't contact EE by phone

victoria777 — Fri, 10 Jan 2025 14:09:22 GMT

Hi Debbie,

Any suggestions for contacting EE if there is no network coverage? I can't text 150 (get the error there is no network coverage please try later) and I can't call the number cause there is no network coverage.

The contact us page you have listed here only gives options that work if you can make use of the network?

Also the report a problem page doesn't work, it loops

Re: Re: Can't contact EE by phone

Leanne_T — Fri, 10 Jan 2025 16:08:02 GMT

Hi there @victoria777

Thanks for coming here 🙂

If you have no coverage could I take some extra details to see if we can help you on the community 🙂

Do you have a pay as you go or pay monthly account? Are you in the UK?

Have you tried restarting your phone?

Leanne.

Re: Re: Can't contact EE by phone

victoria777 — Fri, 10 Jan 2025 16:42:03 GMT

Hi Leanne,

It's a company/business mobile account, and I'm here in the UK.

I have tried restarting my phone many times and I have the WIFI calling
enabled, neither has helped. I am part of my local community fb page and I
am one many EE users who are having this problem with no reports of a
single EE user who is unaffected.

Despite this the EE network coverage on the website says that there is no
issue (and being unable to report a problem via that) however trying to
send a message to 150 I consistently get the error message: couldn't send
message and have no reception to make or receive calls.

Kind regards

Victoria

******

[mod edit: removed personal details from the community]

Re: Re: Can't contact EE by phone

Leanne_T — Fri, 10 Jan 2025 16:53:58 GMT

Hi @victoria777

Thanks for coming back to me.

If you have access to another phone or VoIP such as Skype you can call us and the team will get this looked into for you.

You can find ways to get in touch with our business team on the Contact Us | Business Help page.

Leanne.

Re: Re: Can't contact EE by phone

victoria777 — Fri, 10 Jan 2025 16:55:58 GMT

I don't, hence the problem

Re: Re: Can't contact EE by phone

Leanne_T — Fri, 10 Jan 2025 17:03:39 GMT

I understand and I am sorry we have no account access on the community to help you get this looked into @victoria777

Could you try the Help option on the contact us page provided to see if this helps you get the signal issue looked into?

Leanne.

Re: Re: Can't contact EE by phone

muzzyjr — Wed, 15 Jan 2025 18:52:55 GMT

@Coltaldemoman wrote:
Hi ,I've also been trying for 2 days to get ee customer service and keep getting cut off, maybe its time to change network suppliers.
This reply to all and EE in general. I have seen here some so called community helper are asking for some details and so on.
Why EE have to rely on so called community to solve the people who pays them to do their own job. Who pays community and how can we trust them? Why EE don't do their own job and rely on community?
Not only EE, too many company now they save money and still charge a fortune for a service we don't get ie 5G pr WiFi 7 and many services which they even exists.
IMO this services should be scrapped and company responsible to pick up calls or reply individuals problems should deal with their own mess.
Don't use word COMMUNITY and run away with their money every month with no services. If you want to run pick up their own rubbish and deal with it.
To you community guys, don't waste your precious time and help the EE who are sitting and let you do their work. There is no COMMUNITY in terms of robbing people and increase 3quid every March of the year.

Re: Re: Can't contact EE by phone

Agnieszka2008 — Thu, 30 Jan 2025 14:11:00 GMT

I need call from ee to unlock my phone number as i cannot make calls text or connect with 150 even though i have balance on my account. Im abroad atm and cannot go to ee point..

Re: Re: Can't contact EE by phone

Agnieszka2008 — Thu, 30 Jan 2025 14:22:56 GMT

Have same issue and there's no way to contact them via internet. I cannot afford calling them from another phone from other country.. its ridiculous they don't have a chat or email to contact in such situations. I need my phone number unlocked and i have funds on it, topped up and still cannot text or call!

Re: Re: Can't contact EE by phone

Christopher_G — Thu, 30 Jan 2025 17:07:54 GMT

Hi @Agnieszka2008

Could you try contacting us through a internet calling service, such as Skype?

You can find our contact numbers here on our contact us page.

Chris

Re: Re: Can't contact EE by phone

Meb197 — Sat, 22 Feb 2025 13:49:37 GMT

I can’t txt or call no one on my phone im scared ive done summit in settings