topic Re: Overloaded with spend cap messages today in Mobile Services

Overloaded with spend cap messages today

tjbryant — Sat, 28 Dec 2024 10:57:57 GMT

From midnight last night I have received 160+ spend cap messages, one every 5 minutes. What has changed overnight EE??

I am long term out of the country and have a zero spend cap by choice but today something has changed as I would usually get a spend cap message if someone tried to call me on my UK mobile but today they are non stop to both myself and my husbands number.

any ideas? Have EE perhaps done some system update?

Re: Overloaded with spend cap messages today

Chris_B — Sat, 28 Dec 2024 12:09:25 GMT

@tjbryant Anything that EE might have done will not cause you to be the only one with this issue. Your comment is the only one. Have you tried just restarting the device?

Re: Overloaded with spend cap messages today

Leganlo — Sun, 12 Jan 2025 03:03:10 GMT

This is happening for me too. Spend cap message every 5 mins. I am abroad and have an eSIM so don’t want or need to lift my spend cap.

Re: Overloaded with spend cap messages today

Rach_H — Sun, 12 Jan 2025 12:34:57 GMT

Hi @Leganlo

Welcome to the Community!

We don't want you to be recieving messages unnecessairly. Have you been trying to use your phone at all before these message have come through?

Rach