topic Re: Phone calls barred for international numbers in Mobile Services

Phone calls barred for international numbers

Ness1984 — Sat, 23 Dec 2023 11:16:13 GMT

How can you actually speak to a customer adviser?! Trying to understand why my calls are blocked when dialling to an abroad number. Spent 30 minutes on the phone the other week added roaming, calls to international numbers, removing spend cap but still difficulties. When i call 150 I keep getting passed around the various options and can’t actually speak to anyone. This issue happened with anyone else? Deeply frustrating. Any tips on How can I resolve?

Re: Phone calls barred for international numbers

bristolian — Sat, 23 Dec 2023 11:22:01 GMT

If your spend cap has been removed or lifted appropriately, an international call bar is often a setting in your phone's menu. On Android for example, it's under Phone > Settings > Supplementary Services > Call barring.

Perhaps it would be helpful to explain exactly the symptoms you are experiencing, and exactly what's been tried so far. That way, the community can offer informed advice - and potentially save you the need to call CS.

Re: Phone calls barred for international numbers

Toby50 — Sat, 10 Aug 2024 09:40:15 GMT

Same here nightmare to try ans speak to someone it makes you give up

Re: Phone calls barred for international numbers

Leanne_T — Sat, 10 Aug 2024 09:59:02 GMT

Hi @Toby50

Thanks for coming to our community.

Are you also having trouble with international calling?

If you can tell me a bit more about the problem you are having, I'll do my best to help.

Leanne.

Re: Phone calls barred for international numbers

nethmin — Wed, 21 Aug 2024 14:11:08 GMT

I have had that issue too try pressing 0 or saying operator repeatedly to get through to a real person.

You can Also reaching out on social media for quicker help. 😊

Re: Phone calls barred for international numbers

T2013 — Sun, 22 Dec 2024 19:11:54 GMT

Same issue here. Obviously problem from EE!

Re: Phone calls barred for international numbers

Leanne_T — Mon, 23 Dec 2024 08:02:18 GMT

Morning @T2013

Thanks for coming to the community 🙂

Are you unable to call international numbers from your EE SIM? If so, do you have a pay as you go or pay monthly account?

Are you in the UK?

Speak to you soon 🙂

Leanne.

Re: Phone calls barred for international numbers

T2013 — Mon, 23 Dec 2024 11:35:40 GMT

Hi Leanne_T,

Just come back from abroad and now in UK. Each time I tried to call abroad. My calls are barred. Even with Wifi calling on. I got a monthly subscription and 500 mins adds on international calls too. I have checked my phone settings no calling barring options are activated.

Could you assist please?

Regards,

T2013.

Re: Phone calls barred for international numbers

Leanne_T — Mon, 23 Dec 2024 11:47:49 GMT

Hi @T2013

Thanks for coming back to me.

If you give us a call on 150, the team can check the account settings from our end for you and remove any call bar that is stopping you calling international numbers 🙂

Let me know how you get on.

Leanne.

Re: Phone calls barred for international numbers

T2013 — Thu, 26 Dec 2024 06:45:42 GMT

Hi Leanne_T,

I followed your advice and rang 150. It took 1h and a technician level 2 but issue sorted.

Thanks a lot.

T2013.

Re: Phone calls barred for international numbers

Leanne_T — Thu, 26 Dec 2024 09:55:44 GMT

Hi @T2013

Thanks for coming back and letting me know 🙂

Glad this is all sorted for you.

Have a great new year.

Leanne.