topic Re: 5G Standalone in Mobile Services

5G Standalone

davidlehan1 — Tue, 24 Dec 2024 17:57:38 GMT

I recently upgraded my EE plan to the full works plan and it has given me 5G SA as an add on, however there is no option for me to enable it on my iPhone. I have replaced the eSIM that I am using and ensured that my phone is up to date, but still nothing has come up. Is there anything else I need to do in order to enable it?

Re: 5G Standalone

Chris_B — Tue, 24 Dec 2024 19:12:55 GMT

@davidlehan1 Does your new tariff show on your account yet ? Also what iPhone are you using ?

Re: 5G Standalone

Den123 — Tue, 24 Dec 2024 19:15:38 GMT

@davidlehan1 with were it says 5 g on that should be 5 g auto as 5g on will eat more data i find

Re: 5G Standalone

davidlehan1 — Tue, 24 Dec 2024 19:21:52 GMT

It does! it also shows the 5G standalone as the add on on the EE app, and I am using an iPhone 15 Pro so it definitely does support it.

Re: 5G Standalone

davidlehan1 — Tue, 24 Dec 2024 19:22:13 GMT

The plan I’m on has unlimited data so I don’t have to worry about data usage luckily

Re: 5G Standalone

Chris_B — Tue, 24 Dec 2024 19:24:18 GMT

@Den123 That’s sort of right because 5G can deliver higher resolution so it’s your own usage that does this at better resolution.
You might want to read THIS

Re: 5G Standalone

Northerner — Tue, 24 Dec 2024 21:20:23 GMT

Hi @davidlehan1 @Chris_B @Den123

How wonderful this just works automatically on Android.

I would add to @davidlehan1 it is unlikely you will see any difference to your 5G connection and that this service is invisible to most users. If you think about it rationally the more people who upgrade to this plan makes it less unique and therefore irrelevant other than clever marketing to sell a more expensive product on the basis you are somone "special",

Thanks

Re: 5G Standalone

davidlehan1 — Tue, 24 Dec 2024 21:22:36 GMT

Luckily enough I was due an upgrade which will make my plan cheaper due to one of my add ons now being an inclusive extra, it would be nice to see how much of a difference it would make (if any) with it on, and I envy you for having it work straight away!

Re: 5G Standalone

Chris_B — Tue, 24 Dec 2024 21:23:51 GMT

@Northerner It’s on my iPhone but then I do have a 15 pro.

Still happily using 4G though and this image above was me just enabling it to show this.

Re: 5G Standalone

davidlehan1 — Tue, 24 Dec 2024 23:17:34 GMT

Hmm wonder if it’s just my eSIM not provisioning with the plan upgrade or it’s just taking its sweet time to show up onto my phone

Re: 5G Standalone

davidlehan1 — Mon, 03 Feb 2025 18:58:23 GMT

Tried resetting my network settings, reinstalling another eSIM, and updated to 18.3 but the option is still not there. Would getting a physical sim bring the option?

Re: 5G Standalone

Alex_H — Tue, 04 Feb 2025 11:40:10 GMT

@davidlehan1 Any eSIM should be capable of 5G standalone. It could be worth a try with a physical SIM though, especially if you have any other 5G SA capable devices around that you could test your SIM in to help clarify if its a device or SIM issue.

You can pick up a replacement SIM from an EE store free with photo-ID or also order one to activate via your EE online account.

Is there no carrier settings update prompt if you go to Settings> General>About?

Alex

Re: 5G Standalone

davidlehan1 — Wed, 05 Feb 2025 12:13:03 GMT

Yeah I'll see if a phyiscal SIM will give me the option to enable it, and I checked carrier settings but it seems up to date. Going from other peoples posts it seems that they got a text from EE saying they need to restart their phone to finish network updates or something of that sort; I never got this text. Do you think it would be wise ringing CS and see if they could possibly push this text or whatever else is needed?

Re: 5G Standalone

Peter_W — Wed, 05 Feb 2025 14:34:21 GMT

Hey again @davidlehan1, what you've described here sounds like a network refresh.

This is when we update your network profile at our end, and whilst it is something our team can request manually, it's only under certain circumstances.

It's definitely worth reaching out to our team though, and they'll be able to check all of your settings at our end, run through some troubleshooting, and fingers crossed get this sorted out.

Peter

Re: 5G Standalone

davidlehan1 — Wed, 12 Feb 2025 20:25:40 GMT

I rang 150 and managed to get a network refresh come through, but the option still isn't showing up; do you think going to an Apple Store and getting them to take a look would be worth it? I need to go in the future anyways for a battery replacement so it would be easy to drop that in too

Re: 5G Standalone

Ali_A — Thu, 13 Feb 2025 08:23:41 GMT

@davidlehan1

Is your iPhone 15 directly from EE (as part of your upgrade) or did you source it from elsewhere?

Ali

Re: 5G Standalone

10Cwright_ — Wed, 07 May 2025 11:37:59 GMT

When will 5g/ 5g standalone be available in my area? I live in Cambridge and it says on the ee coverage map that I have outdoor access to 5g in my area but I haven’t ever had a 5g signal in my area which is strange any ideas on when it will be available? My postcode is CB58QQ.

Re: 5G Standalone

Leanne_T — Wed, 07 May 2025 14:28:42 GMT

Hi there @10Cwright_

Thanks for coming to the community.

Our EE's 5G Network & Internet page has information on 5G and 5G Standalone to check if this is available in your area and what is needed to access 5G and 5G Standalone.

Thanks 🙂

Leanne.

Re: 5G Standalone

Matt_124 — Wed, 07 May 2025 15:33:53 GMT

Worth asking the question, are you on Pay Monthly or Pay As You Go?

Pay As You Go does not have access to 5G if so.

Re: 5G Standalone

Chris_B — Wed, 07 May 2025 18:22:08 GMT

@10Cwright_ if you are a contract customer have you checked to make sure that 5G is enabled on your device? And you do have a 5G device?