topic Re: Unable to send text messages on Samsung phone in Mobile Services

Unable to send text messages on Samsung phone

tonyluton — Mon, 23 Dec 2024 17:58:49 GMT

Hi , I am unable to send text messages on my Samsung phone, A52S 5G , I have just upgraded the text system when prompted to do so . I can send a message to another mobile; but not to a premium number ,to enter a competition. This has never been a problem in the past .

I have increase my spend cap but still get the same error message .Error message is, Not sent

Re: Unable to send text messages on Samsung phone

bristolian — Mon, 23 Dec 2024 20:24:03 GMT

What do you mean by "upgraded the text system when prompted to do so"?

Have you been able to send messages to (presumably) 5-digit shortcodes in the past?

Re: Unable to send text messages on Samsung phone

tonyluton — Mon, 23 Dec 2024 20:46:45 GMT

WRT "upgraded the text system when prompted to do so"?

When I went to send the text it asked if , I wanted to upgrade to new text system. So I am using a newer version of the text system.

Yes I have always been able to send messages to 5-digit shortcodes in the past?

Re: Unable to send text messages on Samsung phone

Ali_A — Tue, 24 Dec 2024 11:19:11 GMT

Hi @tonyluton

You may need to call Customer Service where a guide can check all our account settings are open for Premium rate text messages.

They can also refresh your SIM card with a network update to make sure it is set up correctly.

Ali