topic Re: No service, no personal hotspot, can’t make calls even in wifi in Mobile Services

No service, no personal hotspot, can’t make calls even in wifi

Charlie250110 — Sun, 22 Dec 2024 11:43:26 GMT

I upgraded my phone to the iPhone 15 yesterday, I still have no service, no access to my 5G and even with WiFi calling enabled I can’t call EE for support. Had this happened to anyone else? Can anyone provide any advice?

Re: No service, no personal hotspot, can’t make calls even in wifi

Schockwave — Sun, 22 Dec 2024 14:20:52 GMT

Hello @Charlie250110 ,

Welcome to the community,

If this is happening in one area, please check here:

https://ee.co.uk/help/mobile-coverage-checker

If this does not show any problems where you are, it could be the SIM card at fault, please give it a clean and see if that works, also if you have access to another phone, please try the SIM card in another phone to see if it works.

You can also report, register and receive updates on the link I have given you.

You can ring customer service for free, see my signature.

Re: No service, no personal hotspot, can’t make calls even in wifi

Chris_B — Sun, 22 Dec 2024 15:04:09 GMT

@Charlie250110 Have you put a sim in the phone ?