topic Re: Calls and message saying I need to top off in Mobile Services

Calls and message saying I need to top off

Jennyhazard — Thu, 19 Dec 2024 09:08:04 GMT

I just bought an eSIM card to use in the UK but when I try to call a UK number, I get a message saying I need to top off. Also, can I call an international collect number for my credit card? Thanks for any help!

Re: Calls and message saying I need to top off

Rach_H — Thu, 19 Dec 2024 11:51:47 GMT

Hi @Jennyhazard

Welcome to the Community!

We want to make getting your new SIM up and running as straightforward as possible, so I'd love to help. Can I just check if this was a Pay Monthly or Pay As You Go SIM you've picked up?

Rach

Re: Calls and message saying I need to top off

Chris_B — Thu, 19 Dec 2024 12:40:32 GMT

PAYG international travellers eSIM .

Re: Calls and message saying I need to top off

XRaySpeX — Thu, 19 Dec 2024 14:17:50 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?