topic Network issue in Mobile Services

Network issue

Mk1990 — Wed, 18 Dec 2024 15:42:28 GMT

I having a issues with network. I couldn't be able to make and receive calls.its been 1week .if I need to call in urgently how I supposed to do .I call to ee so many times.but they don't do anything.i tried everything what they asked me to do.It's really annoying. Why i am paying to ee for no network.

Re: Network issue

bristolian — Wed, 18 Dec 2024 18:03:03 GMT

Does your phone show network coverage? Or are you connected to a WiFi-hotspot?

Can you send & receive text messages? What were you asked to do, when you spoke to EE previously? And how was the call left, in terms of next steps?

Re: Network issue

Rach_H — Wed, 18 Dec 2024 18:20:25 GMT

Hi @Mk1990

Welcome to the Community!

We know how important it is for you to stay connected, so I'm sorry to hear about the trouble you're having.

Did the team advise of work going on in your area, and sign you up for updates?

Have you tried our WiFi Calling, which can help you to stay connected?

Rach