topic Re: the system is busy, please try later in Mobile Services

the system is busy, please try later

Matt1959 — Mon, 18 Feb 2019 20:53:23 GMT

Every time I try to make a call I get 'the system is busy, please try later'. I can receive calls and send and receive texts. Pay as you go & am in credit.

Re: the system is busy, please try later

Chris_B — Tue, 19 Feb 2019 07:49:20 GMT

@Matt1959 Is this just one number or any numbers?

Re: the system is busy, please try later

Matt1959 — Tue, 19 Feb 2019 07:51:17 GMT

Hi. I get the problem when I try to call any number.

Re: the system is busy, please try later

James_B — Tue, 19 Feb 2019 07:59:39 GMT

Hi @Matt1959,

Thanks for visiting the EE Community.

Can you restart your phone and let me know if the message still appears?

James

Re: the system is busy, please try later

Matt1959 — Tue, 19 Feb 2019 08:12:21 GMT

If I power down the phone and then restart it I still get the problem.

Re: the system is busy, please try later

James_B — Tue, 19 Feb 2019 08:17:54 GMT

Hi @Matt1959,

Are you a new EE customer?

Does the Network Status Checker show any problems in your area?

Thanks

James

Re: the system is busy, please try later

Matt1959 — Tue, 19 Feb 2019 08:48:46 GMT

No I am not a new customer. It’s a pay as you go phone owned by my mother in law and she’s had it for some time. She doesn’t have internet access so I’m reporting it for her.

Re: the system is busy, please try later

Matt1959 — Tue, 19 Feb 2019 08:51:38 GMT

There are no network problems in the area. My wife is on EE and her phone is fine. Also the phone with the problem can receive calls and also send/receive texts.

Re: the system is busy, please try later

James_B — Tue, 19 Feb 2019 10:15:35 GMT

Thanks for checking @Matt1959

Please get in touch with Customer Care so we can take a quick look at your account. If they are unable to see any problems, they'll transfer you to our Tech Gurus so they can investigate.

James

Re: the system is busy, please try later

Sharon100 — Fri, 15 Oct 2021 17:11:35 GMT

I don’t know why the phone is not letting me make phone call my number is “

xxxxxxxxxxx I can texts & receive calls but won’t let me call out

[mod edit: Please do not post phone numbers on the public board. Thanks!]

Re: the system is busy, please try later

Jon_K — Sat, 16 Oct 2021 07:39:10 GMT

Hi @Sharon100.

Welcome to the community.

What phone are you using?

Does this happen when you try to call all numbers?

Do you get an error message when you try to make a call?

Jon

Re: the system is busy, please try later

allreadyeddie — Mon, 16 Sep 2024 10:55:07 GMT

for me when i had this problem. it was because i never put the + (plus sign) before the 44. so i called it with the 0 because i am in the UK. or make sure its +44 if outside UK