topic Re: voicemail in Mobile Services

voicemail

diddlyf — Thu, 28 Nov 2024 11:15:36 GMT

I keep receiving voicemails from EE, asking me to record a message for my voicemail. I don't want to leave a message, but can't clear the repeated notifications until I listen to the message then it just comes up again, How do I stop it ?

Re: voicemail

Alex_H — Thu, 28 Nov 2024 13:28:30 GMT

Hi @diddlyf,

Welcome to the EE Community

What is the message you are getting when you call to listen to the voicemail notification? Have you setup the standard greeting via your voicemail?

By default this should be done by selecting Option 2 from the voicemail main menu to get to greetings, option 2 again to select standard greeting and then Option 2 again to select standard greeting without adding your name.

Alex

Re: voicemail

diddlyf — Thu, 28 Nov 2024 14:37:02 GMT

Thanks for that Alex, I followed the steps as you said butthe voicemail
still comes up and I can't clear it. The message just says "new voicemail"
and takes me to the voicemail telling me to record a message for my
voicemail.

Re: voicemail

Alex_H — Thu, 28 Nov 2024 15:23:04 GMT

@diddlyf Thanks for trying, so if I understand you have a voicemail notification saying you have a new message but when you call the inbox you have no new messages and it just goes to the voicemail menu?

If so it sounds like your voicemail notification may be stuck, have you restarted your phone since this happened as that can help clear a stuck notification. If that does not help to clear it if you give us a quick call on 150 one of our tech guides can help get it cleared.

Alex

Re: voicemail

diddlyf — Thu, 28 Nov 2024 16:14:02 GMT

OK Alex I've tried that with no joy, so I'll ring in the morning.

Re: voicemail

Alex_H — Thu, 28 Nov 2024 17:26:02 GMT

Ah ok, it is a very quick process to remove the notification so should be easy when you get in touch. Let us know if you do need any further help

Alex

Re: voicemail

diddlyf — Thu, 28 Nov 2024 19:35:02 GMT

Will do thanks Alex

Re: voicemail

KenF1 — Fri, 13 Dec 2024 10:37:38 GMT

Er, - what is the solution please.

I get a message saying I need to check my EE voicemails every time I switch my phone on, but there are no new or saved messages .

Re: voicemail

KenF1 — Fri, 13 Dec 2024 10:39:26 GMT

Ah! I now see this "solution", so I'll need to phone EE..

Re: voicemail

diddlyf — Fri, 13 Dec 2024 10:51:37 GMT

Just call EE on 150, they will sort it very quickly. There isn't any way to
do it yourself.

Re: voicemail

KenF1 — Fri, 13 Dec 2024 11:02:07 GMT

Thanks for that prompt response.

I'll call 150 later today.