topic Re: EE Sim in UK not receiving OTPs from Indian bank in Mobile Services

EE Sim in UK not receiving OTPs from Indian bank

SatishD — Wed, 04 Dec 2024 14:46:40 GMT

Hi,

I have an EE pay-monthly SIM, and this number is linked to my Indian bank account. Unfortunately, I’m not receiving OTPs from the bank on my EE SIM.

I initially thought the issue might be with my phone, but after testing my partner's Vodafone SIM in the same device, I successfully received an OTP for their bank. This suggests the problem isn’t with the phone itself.

Should I request a replacement SIM from EE, or consider switching networks entirely? It’s crucial for me to receive OTPs for banking transactions.

Note: I do receive UK banks OTPs on the same EE sim without any issue- only from India/indian bank I don't receive,

Any advice would be greatly appreciated.

Thanks,
Sat

Re: EE Sim in UK not receiving OTPs from Indian bank

bristolian — Wed, 04 Dec 2024 15:42:20 GMT

When did this problem start - have you been able to receive OTP from India in the past?

Re: EE Sim in UK not receiving OTPs from Indian bank

SatishD — Wed, 04 Dec 2024 16:12:15 GMT

Never received at all from India since registered UK sim with indian bank

Re: EE Sim in UK not receiving OTPs from Indian bank

bristolian — Wed, 04 Dec 2024 16:48:46 GMT

I suspect you're probably falling foul of EE's anti-spam filtering which has been great at reducing SMS-spam, but has caught out some foreign bulk-senders.

I understand that guidance was issued, but examples such as yours occasionally crop up. If you contact EE-CS and follow their technical escalation process, some agents (possibly "Level 2" ones) may be able to check SMS logs for whether the messages in question, are reaching EE's core network.