topic Re: How to increase number of rings on iPhone 15 before going to messaging. in Mobile Services

How to increase number of rings on iPhone 15 before going to messaging.

Leatherman — Mon, 02 Dec 2024 18:13:29 GMT

The current 3 rings is insufficient for me. I have tried several methods without success. Anyone know one that works? Thanks.

Re: How to increase number of rings on iPhone 15 before going to messaging.

bristolian — Mon, 02 Dec 2024 23:55:07 GMT

What are the methods you've tried thus far?

Ring-time-before-divert is set in chunks of 5seconds, not "number of times ringtone"

Re: How to increase number of rings on iPhone 15 before going to messaging.

Leatherman — Tue, 03 Dec 2024 00:06:03 GMT

Hello,
I firstly tried **61*101**30# and then **61+447953222222**30#
In the first one I was told the number 101 was the EE Code and then the second one was the EE telephone number.
Sadly neither worked.
Help will be much appreciated. Thanks.

Sent from my iPhone

Re: How to increase number of rings on iPhone 15 before going to messaging.

Lesley_W — Tue, 03 Dec 2024 12:58:55 GMT

Hi @Leatherman

Welcome to our community.

Our default ringer length is 20 seconds and we cannot amend this. If this isn't the case and it seems to be shorter, our tech team can look into this.

Lesley

Re: How to increase number of rings on iPhone 15 before going to messaging.

Leatherman — Tue, 03 Dec 2024 16:50:03 GMT

Hi Lesley_W,

Thank you for your reply and welcome.

My iPhone 15 rings 3 times, which is approx 20 seconds. I note you cannot amend this and wonder why? My previous provider was Plusnet and I was able to set a 30 second ring time with them prior to the EE takeover. I had an iPhone 13 then so is it my present 15 that’s the problem?

I am experiencing another issue with my iPhone 15 relating to the battery performance. I appreciate this is not an EE issue but wonder if anyone has had a similar experience.

My present phone was 2 years old in October last, and having recently downloaded the latest operating system, IOS 18.1.1, a fully charged battery will not last a day now. Prior to the upgrade it would go a day and a half. Now it depletes considerably whilst on standby!
I remember well my previous iPhone 13 did exactly the same when it was 2 years old and, following the very next upgrade, the battery’s efficiency dropped. Hence I changed to the 15.

At that time I had a discussion with Apple and was told I was unlucky as the battery was obviously failing.
Could it be Apple build a spike in the IOS to discharge the battery and hopefully sell more phones? Seems more than coincidence that two consecutive phones have performed in exactly the same manner, and in the same period of time.
Or am I just unlucky?

Cheers

Leaatherman.

Re: How to increase number of rings on iPhone 15 before going to messaging.

bristolian — Tue, 03 Dec 2024 16:54:15 GMT

I'm pretty sure the EE network default for ring-time has been 25 seconds for several years now.

You can sometimes tweak it to 30seconds using GSM *# codes, or alter it downwards using your phone's menu system.

Re: How to increase number of rings on iPhone 15 before going to messaging.

Lesley_W — Tue, 03 Dec 2024 17:49:08 GMT

Thanks for confirming that @Leatherman

20 seconds is our default option for the network and not handset dependant. I appreciate the feedback and will pass it along.

As for your battery issue, I'd recommend speaking with our technical team and they can check some settings and see if they can see a cause for this.

Lesley

Re: How to increase number of rings on iPhone 15 before going to messaging.

Leatherman — Tue, 03 Dec 2024 22:42:12 GMT

I have been advised by Lesley_W of EE Support team that the maximum ring time before going to answerphone is 20 seconds and cannot be changed.
If I could get it to 25 Seconds this would certainly help me.

Re: How to increase number of rings on iPhone 15 before going to messaging.

bristolian — Wed, 04 Dec 2024 09:19:42 GMT

Try reading through this past thread - there's a few suggestions in there. I can see Lesley's reply above yours in this thread.

https://community.ee.co.uk/t5/Mobile-Services/How-To-Extend-Ring-Time-Before-A-Call-Diverts-To-Voicemail/td-p/1212402

Re: How to increase number of rings on iPhone 15 before going to messaging.

Leatherman — Wed, 04 Dec 2024 15:44:27 GMT

Thank you Bristolian for your help with my problem; it is much appreciated.
I have tried the various suggested dial in codes and they fail each time. I note success was attained on an Android phone. Mine is an iPhone.
I haven’t been able to try the SIM in an older phone yet as one is not currently available to me.
As and when I can I will check other iPhone users and if they experience a longer ring time (5 to 6 rings) it might mean moving to another provider.
Cheers

Re: How to increase number of rings on iPhone 15 before going to messaging.

Leatherman — Wed, 04 Dec 2024 17:43:33 GMT

Gentlemen.
I have found the answer to my problem regarding the number of rings an iPhone will ring before going to messaging.
It is totally dependent on the default setting of our network provider. The iPhone will allow up to 45 seconds of ring time and the set up is **61*101**45#. I. tried this but it failed so I tried 30 seconds which also failed.
I was successful inputting 25 seconds and this does almost give me a fourth ring, which is helpful, but still not enough for me.
In the above code the 101 relates to Apple phones and I believe 100 is for Android.

SO COME ON EE RAISE YOUR DEFAULT SETTING TO AT LEAST 30secs PLEASE.

Re: How to increase number of rings on iPhone 15 before going to messaging.

JackMarie — Tue, 28 Jan 2025 17:28:36 GMT

This is inconvenient, particularly when a call is very important such as elderly relatives in need. It's also annoying to miss the call at other times. Is there any good reason why this can't be increased?

Re: How to increase number of rings on iPhone 15 before going to messaging.

ee_user14 — Tue, 28 Jan 2025 17:49:37 GMT

I'm curious how a network is supposed to know when a call is super-important and when it's just an average call?

Presumably different timers should apply to mega-important callers than average callers.

Re: How to increase number of rings on iPhone 15 before going to messaging.

Plymouthbloke1 — Mon, 03 Feb 2025 18:08:28 GMT

My diverts are set to 30 seconds with no problem?!?

The code to use is **61*<whatever number you want to divert to>*11*nn# then dial that number.

nn = the number of seconds you want to elapse before diverting to the number you’ve set, in 5 second increments from 05 to 30 seconds.

Example:

So if Joe Blogg’s number was 01234 567890 - and you wanted to divert calls to him after 20 seconds, you would use

**61*01234567890*11*20# then press the dial button.

If that doesn’t work, then you’ll need a “Network Refresh” on your sim, which can be actioned via Customer Services.

Re: How to increase number of rings on iPhone 15 before going to messaging.

Peileen — Thu, 04 Dec 2025 08:23:55 GMT

I have also contacted EE customer service and received the same reply. I have cancer and keep missing Medical calls which don’t leave messages on account that f confidentiality and don’t allow calls. Apparently calls going quickly to Voicemail provides Revenue for providers from some customers depending on contract. I think I’ll go back to landline and a cheap burner phone. I tend to use iPad for online. I’ve had a mobile phone since 1998 when small phones for simply phoning and texts were easily slipped into a pocket. These large mobile computers have to be left lying. Follow the money to find why providers do anything.