topic Re: Cannot load high resolution photo on messenger in Mobile Services

Cannot load high resolution photo on messenger

Redbecky63 — Tue, 03 Dec 2024 16:47:52 GMT

Northerner — Tue, 03 Dec 2024 18:04:13 GMT

Thanks

Chris_B — Tue, 03 Dec 2024 18:24:42 GMT

@Redbecky63 That’s an application issue and that’s nothing to do with EE.

But what megapixel is the image ?
Is that via WiFi or cellular data ?

Redbecky63 — Tue, 03 Dec 2024 18:41:42 GMT

Hi Northerner

I am on pay monthly

My phone is a Galaxy S24

And it is regarding the Facebook Messenger

Thank you

Redbecky63 — Tue, 03 Dec 2024 18:44:16 GMT

No sure what the mega pixel is

I have tried on both wifi and mobile data

I have looked on YouTube and followed everything they suggest but none of them seem to work for my phone

Thank you

Katie_B — Wed, 04 Dec 2024 09:18:51 GMT

Are you able to receive messages OK via text?

Do you get an error message when trying to load the photo sent through Facebook Messenger?

Katie

Redbecky63 — Wed, 04 Dec 2024 13:00:05 GMT

Hi Kate_B

I can receive text messages fine on Facebook messenger and I don't get any error message just

Couldn`t load high resolution . I don't know if it helps but I think it may have been a

A GIF that was sent

Thank you

Chris_B — Wed, 04 Dec 2024 13:10:45 GMT

@Redbecky63 Does messenger support GIF’s ? Can you try a none GIF image? Have you tried a none GIF image ?

Redbecky63 — Wed, 04 Dec 2024 13:28:51 GMT

Hi Chris_B

Yes messenger does support GIFs i can send them no problem

Thank you