topic Re: There may be a billing issue with your mobile account in Mobile Services

There may be a billing issue with your mobile account

Dan035 — Tue, 06 Aug 2024 19:04:37 GMT

Put £10 on this account, went to buy discord nitro apple asked for a payment method I put in my phone number and it said “there may be a billing issue with your mobile account. Contact your provider or add a new payment method”

Re: There may be a billing issue with your mobile account

Peter_W — Wed, 07 Aug 2024 08:00:30 GMT

Hey there @Dan035

Welcome to the EE Community 😊

Let's take a look into this; Is it a phone contract where you receive monthly bills that you're using right now, or are you on pay as you go?

Peter

Re: There may be a billing issue with your mobile account

OakenGorilla — Wed, 28 Aug 2024 14:42:38 GMT

Re: There may be a billing issue with your mobile account

Debbie_G — Wed, 28 Aug 2024 15:00:28 GMT

Hey @OakenGorilla

Welcome to the Community.

Are you facing a similar issue as the OP or do you need help with anything else?

Debbie 🙂

Re: There may be a billing issue with your mobile account

Przemek15 — Thu, 28 Nov 2024 22:03:20 GMT

Hello, I’m having the same issue as Dan. I top up my phone whenever I need data. I topped up extra to be able to pay for in game purchases but it shows up with “there may be a billing issue with your mobile account”

Re: There may be a billing issue with your mobile account

Peter_W — Fri, 29 Nov 2024 11:17:09 GMT

Good morning @Przemek15 😊

It sounds like we may have premium rate services disabled on your account.

If you reach out to our pay as you go care team on 150 from your EE mobile, or 07953 966 150 from another provider, they'll be able to help get this checked out.

Peter