topic Re: Unable to receive verification codes in Mobile Services

Unable to receive verification codes

cabee19_ — Sun, 24 Nov 2024 12:27:15 GMT

Hello, could anyone tell me why i’m unable to receive verification codes to my number and how i’m supposed to fix it? i’ve been struggling for awhile

Re: Unable to receive verification codes

Michael_D — Sun, 24 Nov 2024 12:42:39 GMT

Hi @cabee19_

Thanks for coming to the community.

Is it just verification messages that you aren't receiving? Do incoming and outgoing calls and standard texts works okay?

Are you receiving any verification messages at all?

Do you have a contract or pay as you go SIM?

Are you currently in the UK or abroad?

Michael

Re: Unable to receive verification codes

cabee19_ — Sun, 24 Nov 2024 13:12:12 GMT

Hello, it’s only verification codes that i don’t receive for some reason and it’s really weird everything else is fine.

Im currently in the UK and i also have a pay as you go SIM. the verification codes used to come through on my phone but all of a sudden stopped working

Re: Unable to receive verification codes

Michael_D — Sun, 24 Nov 2024 15:15:13 GMT

Have you changed anything on your account around the time that it did stop @cabee19_, such as changing the pack or getting a new SIM?

Michael

Re: Unable to receive verification codes

cabee19_ — Sun, 24 Nov 2024 15:38:42 GMT

Not to my knowledge i haven’t changed anything, it just randomly stopped receiving codes 😕

Re: Unable to receive verification codes

Katie_B — Mon, 25 Nov 2024 09:16:30 GMT

Thanks for confirming @cabee19_, that's strange,

I would recommend flagging this with our technical support team on 150, they will be able to investigate this further for you.

It would be great if you could keep us updated here on the community.

Katie