topic Voice message stuck on red in Mobile Services

Voice message stuck on red

Canadianbloke — Sat, 23 Nov 2024 16:36:23 GMT

To get your voice message red dot off

call voicemail press 3 and change voicemail settings

turn off enhanced settings and notifications

call yourself from a landline and leave a message

call voicemail from mobile and delete your message and then turn on notifications and enhanced features if you want

message notices should be gone now.

Re: Voice message stuck on red

Michael_D — Sun, 24 Nov 2024 11:49:06 GMT

Hi @Canadianbloke

Thanks for taking the time to share this.

If anyone does have the voicemail message icon stuck and is not able to remove it, they can also get in touch with our customer support guides, who can help to remove it.

Michael

Re: Voice message stuck on red

Chris_B — Sun, 24 Nov 2024 12:27:48 GMT

@Canadianbloke You don’t need to change any settings it’s not a setting fault issue it’s a voicemail server issue reporting a message that’s actually not there.
Just call your device from a different phone and leave a message then listen to that message in full and delete it, this resets the voicemail notification as it knows there is no message to listen to.