Roaming!!!!

Andreea123451 — Thu, 22 Aug 2024 09:34:55 GMT

There is no way to get in touch with someone!!! How stupidly useless!!!
I have cancelled my roaming so I dont get billed for next month but the message said I could still use my roaming until the 31 of August!
As soon as cancelled I cannot make any phone calls?!?!?! Neither mine or my husbands! Is this why I paid 50£ for??? I need to make urgent phone calls and is not possible !
EE the fastest network!?!? Rubbish! I am extremely angry at this point where you guys made possible not contact with customer service!

Re: Roaming!!!!

XRaySpeX — Thu, 22 Aug 2024 12:49:36 GMT

@Andreea123451 : What you cancelled was the Roam Abroad Pass.

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

topic Roaming!!!! in Mobile Services

Roaming!!!!

Re: Roaming!!!!