topic Hi there in Mobile Services

Hi there

Cheniti — Thu, 22 Aug 2024 06:16:18 GMT

Hi there,

I am in ibiza right now and I would like to activate my roaming network. My number is

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Hi there

bristolian — Wed, 21 Aug 2024 22:43:03 GMT

Posting your email address & mobile number on an internet forum is an open invitation to slammers to contact you. I'd suggest editing that out unless the site admins beat you to it.

On PAYG, roaming is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK.

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Hi there

XRaySpeX — Thu, 22 Aug 2024 00:31:49 GMT

@Cheniti : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.