topic Re: Mobile data not working - bills all up to date in Mobile Services

Mobile data not working - bills all up to date

Shan47 — Fri, 16 Aug 2024 05:29:57 GMT

Hello please help!

my mobile data isn’t working and it’s not a coverage issue, says there’s a problem with my account and to contact them but I’m all up to date with my bills in fact I’m in credit but £100

Re: Mobile data not working - bills all up to date

XRaySpeX — Fri, 16 Aug 2024 06:06:30 GMT

@Shan47 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Mobile data not working - bills all up to date

Rach_H — Fri, 16 Aug 2024 08:27:35 GMT

Hi @Shan47

We don't want you to have any trouble using your data, so I'd love to help you to get this sorted.

Are you currently able to make calls without any issue, or do you have the same issue?

Rach