topic Re: Problems using roaming abroad in Mobile Services

Problems using roaming abroad

Samheust — Thu, 15 Aug 2024 12:13:27 GMT

Hi I’ve bought a roaming pass but can’t call from abroad any ideas please?

Re: Problems using roaming abroad

Chris_B — Thu, 15 Aug 2024 12:16:31 GMT

@Samheust Purchased add ons don’t enable roaming there just add ons to keep costs down.

To enable roaming on a contact text ROAMING to 150 or call customer services to request this to be enabled. Live chat is available via the EE app under help.

Re: Problems using roaming abroad

XRaySpeX — Thu, 15 Aug 2024 12:17:48 GMT

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.