topic Re: Roaming in Mobile Services

Roaming

WB8 — Thu, 15 Aug 2024 11:09:15 GMT

Re: Roaming

WB8 — Thu, 15 Aug 2024 11:10:49 GMT

I want to stop roaming service

Re: Roaming

XRaySpeX — Thu, 15 Aug 2024 12:16:30 GMT

@WB8 : If you mean the Roam Abroad Pass, text STOP ROAMING PASS to 150.

Re: Roaming

Debbie_G — Thu, 15 Aug 2024 12:46:19 GMT

Hey @WB8

Thanks for coming to the community.

Are you paying for an add-on to use services abroad? Or, are you abroad and looking to turn off the ability to connect to services?

Debbie 🙂

Re: Roaming

WB8 — Sat, 17 Aug 2024 12:09:47 GMT

Stop

Re: Roaming

Peter_W — Sat, 17 Aug 2024 12:35:10 GMT

Hey again @WB8.

Like @Debbie_G mentioned, are you wanting to cancel the roam abroad pass, or stop the ability to connect when abroad completely?

To cancel the add-on, just follow what @XRaySpeX advised and sending STOP ROAMING PASS to 150, or you can also cancel this through the Manage section of the EE App.

If you want to stop being able to connect full stop, send us a text with ROAMING to 150, and we'll guide you through all of the options available.

You can find out more about all of this on our help pages too.

Peter