topic Network problems in Mobile Services

Network problems

nigeldrewitt — Thu, 15 Aug 2024 09:08:06 GMT

Hi Wise Ones,

I am in France and EE have decided to disconnect me from any network, so I can't recieve calls and I can't make calls. I have a roaming pass and a pay monthly plan. I have tried to connect manually to other networks but non appear. I'm stuck! I can't connect to EE, send texts or call them. Can any body help me out of this viscious circle? I find it incredible that EE don't have a web based chat line.

Re: Network problems

XRaySpeX — Thu, 15 Aug 2024 09:12:08 GMT

@nigeldrewitt : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Network problems

nigeldrewitt — Thu, 15 Aug 2024 15:23:25 GMT

Thank you for your help. Re-booting the phone seems to have solved the problem.