Re: Roaming problem

libiojose — Wed, 14 Aug 2024 14:08:11 GMT

I can make any call o sent text in italy, this do not suppose to happen because I have the roaming plan

Re: Re: Roaming problem

Northerner — Wed, 14 Aug 2024 15:18:00 GMT

Hi @libiojose

Use Skype over wifi and the number in my signature to call EE.

Thanks

Re: Re: Roaming problem

XRaySpeX — Wed, 14 Aug 2024 15:31:17 GMT

@libiojose : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

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