topic Re: I’m abroad and I can’t make calls, or send texts I don’t know why in Mobile Services

I’m abroad and I can’t make calls, or send texts I don’t know why

JenDDay — Mon, 12 Aug 2024 18:47:02 GMT

I need help I’m abroad and I can’t use my phone to make calls

Re: I’m abroad and I can’t make calls, or send texts I don’t know why

Northerner — Mon, 12 Aug 2024 18:57:18 GMT

As per hundreds of other threads on the same topic have you activated roaming on your account before leaving the UK. Probably not hence why the service doesn't work

If not you'll need to speak to EE CS and activate the services.

You can check roaming costs and add-ons here:

https://ee.co.uk/help/mobile/roaming/roaming-costs

Thanks

Re: I’m abroad and I can’t make calls, or send texts I don’t know why

bristolian — Mon, 12 Aug 2024 19:08:57 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.