topic Re: I’m abroad in Africa and I’m unable to contact EE. in Mobile Services

I’m abroad in Africa and I’m unable to contact EE.

MamaZuri — Mon, 12 Aug 2024 17:36:44 GMT

I’m abroad in Africa and Roaming is not working. I didn’t activate it before leaving UK. Please advise what to do as I have to make a very important phone call and it’s an emergency.
Is there any email address? Or WhatsApp contact?

Thanks for your help

Re: I’m abroad in Africa and I’m unable to contact EE.

XRaySpeX — Mon, 12 Aug 2024 18:30:48 GMT

@MamaZuri : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: I’m abroad in Africa and I’m unable to contact EE.

MamaZuri — Mon, 12 Aug 2024 20:16:35 GMT

Hi. I’m on contract. No, I didn’t activate Roaming before I left.
Will try Skype
Sent from my iPhone

Re: I’m abroad in Africa and I’m unable to contact EE.

bristolian — Mon, 12 Aug 2024 20:27:49 GMT

@MamaZuri wrote:
Hi. I’m on contract. No, I didn’t activate Roaming before I left

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.