topic Re: Roaming packsge in Mobile Services

Roaming packsge

Burke28 — Mon, 12 Aug 2024 01:25:05 GMT

My partner and I have bought a £25 roaming package, for a family trip to Australia. But it doesn't work. Not sure why and we cannot get in contact with E E!!! Ant suggestions of help most welcomed.

Re: Roaming packsge

XRaySpeX — Mon, 12 Aug 2024 03:43:47 GMT

@Burke28 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Roaming packsge

Burke28 — Mon, 12 Aug 2024 05:24:36 GMT

Thank you so much for the advice. We were told that our roaming accounts would automatically be activated once we arrived in Australia, and that we didn't need to anything. Will try your suggestions. But we have found it difficult to get in touch with customer services.Sent from my Galaxy

Re: Roaming packsge

Chris_S — Mon, 12 Aug 2024 07:25:17 GMT

Hi @Burke28 I'd defiantly advise getting in touch with our customer services team so they can investigate why you can't use your roaming bundle, If you're having trouble getting in touch with our customer service team while abroad, you can use the Skype number to give them a call which is 00448000798586