topic Re: Roaming in Mobile Services

Roaming

Lisajrose — Fri, 09 Aug 2024 19:57:54 GMT

I set up roaming before I left but it hasn’t been applied

Re: Roaming

Chris_B — Fri, 09 Aug 2024 20:39:20 GMT

@Lisajrose How did you actually do this ? Did you purchase an add on or did you text ROAMING to 150 ? Purchasing add ons doesn’t enable roaming it’s just an add on to keep costs down.

Re: Roaming

XRaySpeX — Fri, 09 Aug 2024 20:47:48 GMT

@Lisajrose : What's this roaming you set up? There are many roaming things you can set up, the principal ones being activating the roaming ability on your a/c, which is paramount, & buying a roaming billing add-on to help pay your bills whilst abroad.

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Roaming

bristolian — Fri, 09 Aug 2024 22:14:40 GMT

And what makes you think "it" hasn't been applied?

What is the actual problem you have? Does your phone show network coverage?

Re: Roaming

Silcrows — Sat, 10 Aug 2024 16:47:12 GMT

I recently came back from holiday. I had a similar issue where I had a spending cap which I increased. I got through to EE who said that it wouldn’t work right away and removed the spending cap which sorted it