topic Re: Re: renew package in Mobile Services

Re: renew package

mov032328080 — Mon, 28 Oct 2024 10:33:48 GMT

I want to renew my pack

Re: Re: renew package

Katie_B — Mon, 28 Oct 2024 10:39:19 GMT

Hello @mov032328080.

Are you looking to renew a pay as you go pack or upgrade your current pay monthly account?

Katie

Re: Re: renew package

mov032328080 — Mon, 28 Oct 2024 10:35:43 GMT

Yes

Re: Re: renew package

mov032328080 — Mon, 28 Oct 2024 10:36:01 GMT

Hello yes

Re: Re: renew package

Katie_B — Mon, 28 Oct 2024 10:39:58 GMT

Hi @mov032328080.

Are you a pay as you go or pay monthly customer?

Katie

Re: Re: renew package

Savingmoney24 — Thu, 21 Nov 2024 10:07:36 GMT

Renew my payroll pack £10

Re: Re: renew package

Leanne_T — Thu, 21 Nov 2024 12:25:12 GMT

Hi @Savingmoney24

Thanks for coming here 🙂

Can you text BALANCE to 150 and let me know the full reply?

When was the last time you purchased a pack?

Leanne.

Re: Re: renew package

Haganj — Sun, 01 Dec 2024 11:58:22 GMT

I've topped up my credit but my pack hasn't renewed ?

Re: Re: renew package

Alex_H — Mon, 02 Dec 2024 09:21:06 GMT

Hi @Haganj,

Welcome to the EE Community

If you have credit but no pack you can text NOW to 150 to start your latest pack again. You should also be able to purchase a new pack using your EE online account on the app or website if you have that setup.

You can find more info on the pay as you go text services on our help page here Get Help by Texting 150 on pay as you go? | Mobile Help | EE

Alex