topic Re: Having trouble activating SIM abroad. in Mobile Services

Having trouble activating SIM abroad.

justuser — Fri, 01 Nov 2024 10:17:34 GMT

Recently I went outside UK for few months. I ordered for my sister to get me SIM, activate it in UK, and then she got it to me. They did a call in UK. Now I got message from EE, welcome to .....

And I could not do anything. Nor send message to 150, nor make calls. It shows 4G with operator from this country, but internet does not work. I cannot even get the add-on link to open. I'm kinda stuck and any help would me much appreciated.

Re: Having trouble activating SIM abroad.

Peter_W — Fri, 01 Nov 2024 14:27:38 GMT

Good afternoon @justuser.

Welcome to the EE Community 😊

It's definitely a good sign if you got a landing message when you first popped your SIM in.

Have you managed to set up an online account to check to see if you have credit active on this number?

Do you know if you can successfully receive calls on this number too?

Peter

Re: Having trouble activating SIM abroad.

justuser — Fri, 01 Nov 2024 14:43:17 GMT

Hello, Peter. Thanks for the reply! Can I set up account with out mobile data? With wi-fi would it be possible? Where do I do it? Calls - I'm not sure, i think they don't go through.

Re: Having trouble activating SIM abroad.

Peter_W — Fri, 01 Nov 2024 14:49:27 GMT

You can set up an account over WiFi, @justuser.

The only bit that may make this challenging is that you need to be able to receive a verification PIN to this number.

You can create an account here, and fingers crossed this should let you know the account balance.

Keep us posted on how you get on.

Peter

Re: Having trouble activating SIM abroad.

justuser — Fri, 01 Nov 2024 16:41:03 GMT

Great. I created account. Now I would need to top up, and then I would be able to use internet, right?

Re: Having trouble activating SIM abroad.

Peter_W — Fri, 01 Nov 2024 16:43:33 GMT

Thanks for giving that a go @justuser.

If this is displaying your account details and there's no top up showing, then if you get this sorted out you will be able to make calls and send texts.
Data is a bit different, as you need to opt-in to an add-on in order to use this when you're abroad.

Where are you staying at the moment?
Peter

Re: Having trouble activating SIM abroad.

justuser — Fri, 01 Nov 2024 16:59:06 GMT

Somethings not right. I topped up my balance. And cant call, text. But even if I write 'balance' to 150 it does not send the message. I would understand that there is some kind of add-ons, but I cannot access this website from different device.

Re: Having trouble activating SIM abroad.

XRaySpeX — Fri, 01 Nov 2024 18:58:10 GMT

@justuser wrote:

Recently I went outside UK for few months. I ordered for my sister to get me SIM, activate it in UK, and then she got it to me. They did a call in UK. Now I got message from EE, welcome to .....

@justuser : How many months elapsed between your sister to getting you the SIM in UK & you trying to use it abroad?

Re: Having trouble activating SIM abroad.

justuser — Mon, 04 Nov 2024 09:55:21 GMT

Hello! Thanks for reply! I created the account, and did top up the balance. BUT, it does not let me send message like "balance" to 150. And the message that sends link with add-ons, cannot open it, because no data on the sim. And trying from different device through account, the link does not work, been like that for 3 or 4 days.

Re: Having trouble activating SIM abroad.

Katie_B — Mon, 04 Nov 2024 14:21:40 GMT

Hi @justuser.

When was your SIM activated by your sister?

Speak soon,

Katie