topic Re: EE Services in Mobile Services

EE Services

Jahri21 — Wed, 30 Oct 2024 19:26:13 GMT

I have been having issues getting through to EE, as of late whenever I try to call I’m being to told by the automated voice that the office is closed at 5pm on weekdays and 6pm on weekends and then it tells me to call back during opening hours. But when I check on the website it’s say they are open till 8/9pm.
I don’t get the same automated options I used to only option 1 and 2 and I know there are more.

Re: EE Services

Leanne_T — Thu, 31 Oct 2024 08:26:23 GMT

Morning @Jahri21

Thanks for coming to the community and letting us know this is happening when you call our customer care team.

Do you have a business account?

Which number are you calling to speak to the team?

Speak soon.

Leanne.

Re: EE Services

Jahri21 — Thu, 31 Oct 2024 13:05:03 GMT

Hi Leanne,

No, I do not have a business account

The number I call is 150 from my mobile device.

I used to get up to 5 options to select from when I called, now it's only 2
and none of the options are for an upgrade (which used to be option 3)

The options are for billing and broadband.

Have had this issue for a month

Looking forward to your help with this.

Jahrika

Re: EE Services

Leanne_T — Thu, 31 Oct 2024 15:57:27 GMT

Hi @Jahri21

Thanks for coming back to me.

When you call there is 2 options to select, you can select option 1 for the visual service which will send you a text, Or, option 2 which will then provide further options to speak to one of the team.

Thanks.

Leanne.