topic Re: No service on new phone in Mobile Services

No service on new phone

Manij — Sat, 19 Oct 2024 07:25:19 GMT

I’ve got a replacement device from apple since my other device was damaged and I transferred all the data to new phone even the SIM card. But it’s still shows no service, I restarted the phone, took sim out and put it again. Tried Selecting network manually. Check solution online. I tried everything. And I can’t call or message we because there’s no service on my phone. I’m not receiving any calls or messages as well. It’s affecting my work. Please help asap

Re: No service on new phone

bristolian — Sat, 19 Oct 2024 09:40:52 GMT

You mention "tried selecting network manually" - what was the result of this? Did EE show available? What happened when you tried selecting?

"Check solution online" - what solution did you try - can you be more specific? Same question for "I tried everything" - what does "everything" include?

Re: No service on new phone

Manij — Sat, 19 Oct 2024 10:24:02 GMT

I can select we but still no service

Re: No service on new phone

Northerner — Sat, 19 Oct 2024 12:11:05 GMT

Hi @Manij

Are you in the UK.

Is your SIM PAYG or pay monthly contract.

Was your new device unlocked from Apple.

Thanks

Re: No service on new phone

Manij — Sat, 19 Oct 2024 12:21:02 GMT

It’s monthly contract and my phone is unlocked.

Re: No service on new phone

bristolian — Sat, 19 Oct 2024 15:23:02 GMT

@Manij wrote:
I can select we but still no service

After selecting EE from the list of operators, do you get any on-screen message or indication - suggesting success/failure?