topic Connecting to EE WiFi with 2 different numbers - 2FA in Mobile Services

Connecting to EE WiFi with 2 different numbers - 2FA

Nemmykins — Fri, 18 Oct 2024 14:49:06 GMT

Hi, I'm after a bit of advice and I'm sure I've missed something somewhere...

I have 2 mobile numbers on my account. One is used by me and one by my wife.

I've setup 2FA on my account.

When my wife tries to connect to EE-WiFi when out and about it asks her to login and then wants to send the passcode to my number as that's the contact number I've setup on 2FA. When I try to connect it just connects me with no passcode required.

How's can I resolve this so that my wife can connect using her phone without having a passcode sent to my number to then forward on to her?

Thanks for any help!

Re: Connecting to EE WiFi with 2 different numbers - 2FA

Lesley_W — Fri, 18 Oct 2024 17:45:38 GMT

Hi @Nemmykins

Welcome to our community.

That sounds really inconvenient if you need to give her the code for access. Are these WiFi points available for access due to you having broadband with us or is this a service you've paid for separately?

Lesley

Re: Connecting to EE WiFi with 2 different numbers - 2FA

Nemmykins — Fri, 18 Oct 2024 17:49:10 GMT

Hi Lesley, we have BT Broadband. We recently switched from BT mobile to EE mobile but our broadband is still with BT

We didn't have a problem before using BT WiFi points. We could both connect fine.

Re: Connecting to EE WiFi with 2 different numbers - 2FA

Alex_H — Sat, 19 Oct 2024 09:27:57 GMT

@Nemmykins I would recommend contacting our dedicated EE Wi-Fi help desk, they are our experts on all things EE Wi-Fi and they can provide some advice on the 2FA setup.

You can drop them an e-mail or give them a call using the contact details on this page. Contact us | Find WiFi hotspots | EE WiFi

Alex