topic Re: Hello, I am trying to verify my WhatsApp number, in Mobile Services

Hello, I am trying to verify my WhatsApp number,

Ge42 — Wed, 16 Oct 2024 09:31:05 GMT

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Re: Hello, I am trying to verify my WhatsApp number,

Ge42 — Wed, 16 Oct 2024 09:35:01 GMT

Re: Hello, I am trying to verify my WhatsApp number,

Christopher_G — Wed, 16 Oct 2024 10:24:25 GMT

Hi @Ge42

Welcome to the community

Is it a new SIM card, or have you had service on it before? Have you tried restarting the device that the SIM is in?

Chris

Re: Hello, I am trying to verify my WhatsApp number,

Christopher_G — Wed, 16 Oct 2024 11:11:01 GMT

Hi @Ge42

What is happening when you're trying to verify your WhatsApp? Please include any error messages and we'll do our best to help.

Chris

Re: Hello, I am trying to verify my WhatsApp number,

Ge42 — Wed, 16 Oct 2024 11:12:35 GMT

The code will be sent but I can’t receive the verification code because my
sim is not showing network

Re: Hello, I am trying to verify my WhatsApp number,

Christopher_G — Wed, 16 Oct 2024 12:12:57 GMT

OK, thanks @Ge42

Did you try restarting the device? Is it a new SIM card or is it one that worked fine until recently?

Chris

Re: Hello, I am trying to verify my WhatsApp number,

XRaySpeX — Wed, 16 Oct 2024 13:41:37 GMT

Is it on contract or PAYG?

Re: Hello, I am trying to verify my WhatsApp number,

Ge42 — Thu, 17 Oct 2024 10:22:23 GMT

How can I restore my sim card to start working again,my sim card has been out of network for the past two months and after my complaint I got an email that the sim was cancelled so what can I do to reactive it ?

Re: Hello, I am trying to verify my WhatsApp number,

Ali_A — Thu, 17 Oct 2024 12:32:02 GMT

Hi @Ge42

When a PayG SIM hasn't been used your phone for any chargeable activity for 179 days then the account will go into hibernation and any credit will be removed.
After a further 90 days the service will be permanently cancelled and cannot be reactivated.

You can find out more on our Pay as you Go hibernation page

If you're still within the 90 days hibernation stage, please call customer service on 07953966150 where a guide will be able to confirm if they are able to reconnect your SIM card. Contact Us | Help & Support - EE

Ali

Re: Hello, I am trying to verify my WhatsApp number,

Ge42 — Thu, 17 Oct 2024 13:24:45 GMT

Please my call to the recommended number couldn't go through because I'm currently not in UK Please can I make the affected sim number available to assist me calling them to reconnect my line ?

Re: Hello, I am trying to verify my WhatsApp number,

Ali_A — Thu, 17 Oct 2024 13:27:18 GMT

@Ge42

To contact us from abroad, visit Contacting from Abroad | EE

Ali

Re: Hello, I am trying to verify my WhatsApp number,

Ge42 — Thu, 17 Oct 2024 13:39:21 GMT

I can't connect to the customer service number because I'm not in UK

Re: Hello, I am trying to verify my WhatsApp number,

Ali_A — Thu, 17 Oct 2024 13:53:59 GMT

@Ge42

To call from outside of the UK, just dial +447953966150 from any other phone.

Ali

Re: Hello, I am trying to verify my WhatsApp number,

Ge42 — Thu, 17 Oct 2024 13:58:37 GMT

Calling that number is it with my EE network or my local network here in Africa?

Re: Hello, I am trying to verify my WhatsApp number,

Ge42 — Thu, 17 Oct 2024 14:00:09 GMT

Doesn’t EE have live chat where I can communicate with the team ?

Re: Hello, I am trying to verify my WhatsApp number,

Ali_A — Thu, 17 Oct 2024 14:25:16 GMT

@Ge42

You'll need to call using your local network where you are in Africa, as you have said your EE Network SIM has been cancelled.

Ali

Re: Hello, I am trying to verify my WhatsApp number,

Ge42 — Thu, 17 Oct 2024 14:47:09 GMT

How can you help me