topic Re: Contacting Executive Complaints Team whilst abroad in Mobile Services

Contacting Executive Complaints Team whilst abroad

Kippertie1Sugar — Fri, 11 Oct 2024 14:59:34 GMT

I am trying to contact a Trudie ************ from the EE Executive Complaints Team. The number she has provided (***********) does not work when abroad.

Does any one have any numbers for the Executive Complaints Team that I can call from abroad?

Many thanks

[Mod edit: Removed employees surname and the contact number]

Re: Contacting Executive Complaints Team whilst abroad

XRaySpeX — Fri, 11 Oct 2024 14:39:04 GMT

@Kippertie1Sugar : Try calling her on that Freephone no.on Skype over WiFi. It should be free.

Re: Contacting Executive Complaints Team whilst abroad

Christopher_G — Fri, 11 Oct 2024 15:01:03 GMT

Hi @Kippertie1Sugar

That is the only contact number for the Executive Complaints team. What happens when you try to dial it from abroad? Where are you at the moment?

Chris

Re: Contacting Executive Complaints Team whilst abroad

Kippertie1Sugar — Fri, 11 Oct 2024 15:51:54 GMT

Hi Chris

I am dialling from Austria and have also tried the above suggestion of dialling via Skype. When I call that number I get a recorded EE message saying "the number has now changed please dial 150 from your handset". I am not using an EE phone here so 150 is not an option either.

Any other suggestions are very welcomed.

Re: Contacting Executive Complaints Team whilst abroad

XRaySpeX — Fri, 11 Oct 2024 16:04:28 GMT

Try calling the Freephone no. in my sig. & ask for her by name.

Re: Contacting Executive Complaints Team whilst abroad

Kippertie1Sugar — Fri, 11 Oct 2024 16:28:35 GMT

Thanks XRaySpeX

I did telephone Customer Support and they said they were unable to transfer me. I did ask them to email her to ask her to call me.

Is there an email address for the Executive Complaints Team?

Re: Contacting Executive Complaints Team whilst abroad

Kippertie1Sugar — Thu, 17 Oct 2024 06:31:59 GMT

I have still not been able to contact the Executive Complaints team - is anyone aware of their telephone number or email address?

Re: Contacting Executive Complaints Team whilst abroad

Linzi_H — Thu, 17 Oct 2024 09:03:38 GMT

Hi @Kippertie1Sugar

I am going to send you a Private Message for further details.

Linzi